Educator | Toronto Eaton Centre

lululemon; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading performance apparel company in Toronto is seeking an Educator to enhance guest experiences in-store. The ideal candidate will possess strong teamwork skills and demonstrate integrity and enthusiasm in their role. Responsibilities include engaging with guests, providing product education, and maintaining a supportive retail environment. This role offers flexible scheduling, competitive pay, and a variety of employee benefits.

Benefits

Employee discounts

Paid time off

Fitness & yoga classes

Retirement plan matching

Qualifications

• Must be legally authorized to work in Canada.
• Must be 18 years of age or older.
• Ability to travel to assigned store with own transportation.

Responsibilities

• Ensure great guest experience by interacting with guests.
• Provide technical product education and assess guest needs.
• Collaborate with team members for optimal store operations.

Skills

Inclusion & Diversity

Integrity / Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma or equivalent

Job description

Overview

Educator | Toronto Eaton Centre role at lululemon

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class guest experience in our retail stores. They are responsible for engaging with guests, sharing top-quality product education, and speaking authentically about our community and culture.

Key Responsibilities Of The Job

Guest (i.e., Customer) Experience

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online / pickup in store, phone sales, ship from store) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Working With Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Perform product presentation tasks (e.g., restock, relocate, or reposition items) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Work in accordance with applicable policies, procedures, and laws or regulations.

Key Skills & Core Values You Bring

• Inclusion & Diversity: Creates / supports an inclusive environment that values / celebrates differences
• Integrity / Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working with and helping guests
• Personal Responsibility: Accepts responsibility / accountability for actions; is dependable
• Self-Awareness: Aware of how words or actions may be perceived by or affect others
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
• Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work engaging

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must be 18 years of age or older
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
• Must have the ability to travel to assigned store with own transportation methods

Availability

• Willing to work a flexible schedule including evenings, weekends, and holidays

Other Willingness Requirements

• Willing to work in an environment with bright lights and loud music
• Willing to move through a store for most of a shift to help guests and accomplish work
• Willing to move boxes weighing up to 30 lbs (13.6 kg)
• Willing to work as part of a team and also complete some work independently

Job Assets (Nice to Have)

• Education: High school diploma, GED, or equivalent

In keeping with our mission, please connect with [e-mail] if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. Include the position title and location in your email.

Compensation & Benefits Package

Base Pay Range : $20.25 - $23.30 / hour, subject to minimum wage in the location

Target Bonus : $2.00 / hour

Total Target Base Pay Range : $22.25 - $25.30 / hour

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy. The base pay offered is based on market location and may vary by knowledge, skills, experience, and internal equity. Eligible employees may participate in a competitive bonus program.

Additional benefits may include extended health and dental, paid time off, retirement plan matching, employee discounts, fitness & yoga classes, parental supports, development courses, and networks / programs. Benefits are subject to eligibility requirements and changes without notice.

Note : The content above reflects typical offerings and is subject to change.

For reference, this posting is limited to the information above and does not constitute a contract of employment. We are an equal opportunity employer and encourage applicants from all backgrounds to apply.

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