Educator | Orchard Park | Seasonal Contract

lululemon; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading athletic apparel company in Kelowna is seeking a Retail Educator. The role focuses on creating an outstanding guest experience, offering product education, and working effectively as part of a team. Candidates must be able to work flexible hours, including evenings and weekends, and should be enthusiastic about connecting with guests in a vibrant environment. A competitive pay range and benefits are offered.

Benefits

Extended health and dental benefits

Paid time off

Employee discount

Fitness & yoga classes

Qualifications

• Must be legally authorized to work in Canada.
• Must be 18 years of age or older.
• Must have own transportation to assigned store.

Responsibilities

• Interact with guests to ensure a great experience.
• Provide technical product education to guests.
• Conduct accurate guest transactions.

Skills

Guest Experience

Collaboration and Teamwork

Self-Awareness

Integrity/Honesty

Inclusion & Diversity

Enthusiasm

Job description

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Key Responsibilities Of The Job

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Working With Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Perform product presentation tasks according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Key Skills & Core Values You Bring

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
• Self-Awareness: Is aware of how words or actions may be perceived by or affect others
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
• Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Job Requirements

• Must be legally authorized to work in the country in which the store is located
• Must be 18 years of age or older
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
• Must have the ability to travel to assigned store with own transportation methods

Availability

• Willing to work a flexible schedule including evenings, weekends, and holidays

Other Willingness Requirements

• Willing to work in an environment with bright lights and loud music
• Willing to move through a store for most of a shift to help guests and accomplish work
• Willing to move boxes weighing up to 30 lbs (13.6 kg)
• Willing to work as part of a team and also complete some work independently

Compensation & Benefits Package

Base Pay Range: $19.25 - $22.15/hour, subject to minimum wage in the location

Target Bonus: $2.00/hour

Total Target Base Pay Range: $21.25 - $24.15/hour

We offer extended health and dental benefits, and mental health plans, paid time off, savings and retirement plan matching, generous employee discount, fitness & yoga classes, and more.