Educator | Brighton 21 Hours

lululemon; New Brunswick; On-site; CAD 35,000 - 55,000; Full time

Job summary

An innovative performance apparel company is seeking an enthusiastic Educator to join their team. This role is pivotal in delivering exceptional guest experiences in retail stores. You'll engage with customers, provide product education, and ensure seamless transactions while fostering a collaborative and inclusive environment. If you're passionate about helping others and thrive in a dynamic, team-oriented setting, this opportunity is perfect for you. Join a forward-thinking company dedicated to creating positive change and supporting the well-being of its employees and community.

Benefits

Competitive pay

Bonuses

Health plans

Paid time off

Discounts

Fitness classes

Parental support

Professional development

Qualifications

• Ability to engage with guests and provide exceptional service.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Create a world-class guest experience by engaging and connecting with customers.
• Collaborate with team members to support store operations and guest needs.

Skills

Guest Experience

Collaboration & Teamwork

Integrity & Honesty

Self-Awareness

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

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Who We Are:

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Requirements & Responsibilities:

Job Summary

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Key Responsibilities

Guest Experience

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Working With Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the store’s environment.
• Understand and adhere to safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Skills & Values

• Inclusion & Diversity
• Integrity & Honesty
• Guest Experience
• Personal Responsibility
• Self-Awareness
• Collaboration & Teamwork
• Enthusiasm

Job Requirements

Eligibility

• Legally authorized to work in the store’s country
• At least 18 years old
• Proof of right to work and compliance with local legislation (EMEA)
• Ability to travel to store with own transportation

Availability

• Flexible schedule including evenings, weekends, and holidays

Other Requirements

• Willing to work in environments with bright lights and loud music
• Ability to move through the store to assist guests and complete tasks
• Willing to lift boxes weighing up to 30 lbs (13.6 kg)
• Ability to work both independently and as part of a team

Preferred Assets

• High school diploma, GED, or equivalent

For questions about accommodations, contact [e-mail] with details about your request.

Benefits & Perks

We support your overall well-being with competitive pay, bonuses, health plans, paid time off, discounts, fitness classes, parental support, and professional development. Benefits may vary by location and employment status.