Educational Technologist

University of British Columbia - Staff; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading academic institution is seeking an Educational Technologist to support faculty and staff in utilizing educational technologies effectively. This role encompasses developing training resources, providing technical support, and conducting workshops to enhance teaching and learning within the university community. The ideal candidate will possess a relevant undergraduate degree, strong communication skills, and experience with various eLearning tools. This role is critical to ensuring successful educational programs through innovative technology solutions.

Qualifications

• Undergraduate degree in a relevant discipline required.
• Minimum of four years of related experience required.
• Demonstrated ability to work with diverse perspectives.

Responsibilities

• Provide technical support and training on educational technology.
• Develop educational resources and assist faculty in course development.
• Conduct workshops on educational technologies.

Skills

Technical support

Communication

Problem-solving

Planning

Customer service

Education

Undergraduate degree in relevant discipline

Tools

MS Office

HTML

CSS

Wordpress

eLearning applications

Job description

Staff - Non Union

Job Category M&P - AAPS Job Profile AAPS Salaried - Educational Programming, Level B Job Title Educational Technologist Department Instructional Support | Arts Instructional Support and Information Technology Compensation Range $6,251.00 - $8,986.00 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date July 21, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary
Reporting to the Senior Manager of Arts Learning Technology Support, this position works with faculty members, instructional and user support staff with core duties in providing technical support and training on educational technology available at UBC (including Canvas, classroom response systems, peer assessment tools, Wordpress, and other technologies that are used for teaching and learning.). The incumbent will be responsible in the development of educational resources and assist faculty members in the development of online courses, assessments, and instructional videos. The role is also responsible to organize and conduct workshops on educational technologies, and developing training resources, ensuring that technologies effectively support the educational objectives in the Faculty of Arts. Additionally, the position will consult and liaise with instructors in the Faculty of Arts and with staff in internal and external departments or units on educational technology issues.

Organizational Status
Reports to the Senior Manager of Arts Learning Technology Support. The Educational Technologist will work closely with other members of the Arts ISIT team, faculty members, staff, and other external instructional support and educational technology units. This position coordinates with other Arts Learning Centre staff, as well as learning management professionals from other units on campus, to address teaching and learning needs of the University Community.

Work Performed
Specific Duties:
- Analyze and identify technology needs; researches emerging technologies, their potential impact; recommends implementation.
- Consults with clients to analyze needs and advises, encourages, and supports faculty members in the selection of educational technologies appropriate to meet pedagogical goals.
- Provides expert and advanced advice on technical problems with the learning management systems and other educational technologies (i.e. blogs, wikis, classroom response systems, peer assessment tools, etc).
- Monitors and documents service delivery, identifies issues, resolves and/or escalates them as appropriate.
- Develop and deliver workshops and presentations on learning technologies. Trains faculty members to develop basic skills in use of course development tools and maintenance of web-based course materials. Trains users in a variety of software applications for both administration and teaching.
- Responsible for the development, design, and evaluation of workshops and online resources on educational technology.
- Responsible for the organization and evaluation of courses.
- Responsible for developing assessment and evaluation tools for evaluating online courses, workshops, training materials, and educational technology.
- Creates, manages and administers online course environments and assists faculty members with other learning management system tasks (ie. html pages, quizzes, assignments, and instructional videos).
- Performs environmental scans, conducts needs assessments and evaluation of teaching and learning technologies.
- Documents and streamlines learning technologies support processes and procedures.
- Prepare summary reports and data reports involving learning technologies and other project tasks.
- Contributes to program planning for online courses and educational technology initiatives in the Faculty of Arts.
- Consults and liaises with instructors in the Faculty of Arts and with staff in internal and external departments or units on educational technology issues.

Core Duties:
- Produces and maintains technical documentation in accordance with prescribed standards.
- Acquires and maintains a working knowledge of the technical architecture of eLearning applications.
- Researches current technical information relating to learning technology.
- Assists with the design and development marketing strategies and campaigns on education technology.
- Assists with the evaluation of teaching and learning strategies.
- Stays current with professional trends and maintains awareness of industry developments.
- Interviews, trains and provides coaching/mentorship to work learn or co-op student staff within the Arts Learning Centre.

Performs other related duties as required.

Consequence of Error/Judgement
Must be able to exercise a high level of judgment and tact when dealing with clients and handling personal information. Makes decisions regarding the programming and technical support through the application of basic information processing principles, theories and concepts. Errors in judgment could lead to work disruption, lost productivity, unnecessary costs and interfere with the ability of faculty members and departments to function effectively. Information must be kept under strict confidentiality because of the nature of the data stored in the systems.

The Learning Center is a very client-facing, interactive and highly visible functional unit at Arts ISIT. Effective operation and exemplary client interaction is critical for the ability of instructors to perform their duties, as well as the public perception of the whole unit.

Supervision Received
Works under the general direction of the Senior Manager of Arts Learning Technology Support. The work is reviewed for overall effectiveness and achievement of program objectives.

Supervision Given
May supervise or provide input to work learn or co-op student staff in the Arts Learning Centre. There are no direct reports to this position.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of four years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications

- Knowledge of a wide variety of instructional technologies, specifically UBC learning ecosystem, and the ability to learn new tools with ease.
- Excellent oral and written communication skills, interpersonal skills and excellent customer service orientation.
- Excellent planning, organization and problem-solving skills.
- Excellent attention to detail.
- Ability to adjust to change and work well under pressure independently and within a team environment.
- Ability to prioritize and work effectively under pressure to meet multiple deadlines, while maintaining accuracy and high attention to detail.
- Ability to think strategically and exercise diplomacy, tact, and discretion.
- A balance of creative, technical, analytical, and social interpersonal skills.
- High level of motivation and desire to learn, with a demonstrated ability to work well in a team environment with a service-oriented mentality.
- Enthusiastic about contributing to the learning environment of the University.
- An understanding of academic culture and the nature of adult learning.
- Familiar with a wide variety of eLearning applications like Canvas, blogs, wikis, iClickers, Top Hat, iPeer, ComPAIR, Peer Scholar, Qualtrics, Turnitin, Piazza, Crowdmark, CLAS, Kaltura and software such as Wordpress.
- Experience in creating reports and project documentation.
- Experience in providing technical support and troubleshooting in the use of information technology products and services.
- Experience in QA testing, preferably on eLearning applications
- Proficiency with MS Office, word processing, Excel, PowerPoint, and cloud file management applications.
- Working knowledge of HTML, CSS and scripting programming languages.
- Familiar with Adobe Creative Suite applications and video editing software (i.e. Camtasia, Final Cut Pro, Adobe Premiere).