Education & Training Specialist, Lab Operations

LifeLabs Medical Laboratory Services; Burnaby; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Education & Training Specialist to enhance the skills of laboratory staff. This role involves developing training programs, coordinating orientations, and ensuring compliance with safety regulations. The successful candidate will work closely with laboratory leadership to assess training needs and implement effective solutions. Join a passionate team dedicated to empowering healthier Canadians through innovative diagnostic services. If you're ready to make a meaningful impact and thrive in a collaborative environment, this opportunity is for you!

Benefits

Employee Group Benefits

Retirement Savings Plan

Vacation and Wellness Days

Employee Wellness Programs

Professional development reimbursement

Qualifications

• Minimum 5 years MLT experience and 3 years in training program development.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Coordinate and distribute continuing education materials for MLT and LTAs.
• Develop training aids and evaluate the effectiveness of training programs.

Skills

MLT experience

Training program development

Communication skills

Interpersonal skills

Presentation skills

Excel proficiency

Word proficiency

PowerPoint proficiency

Education

CSMLS Registered Medical Lab Technologist

Tools

Excel

Word

PowerPoint

Job description

Education & Training Specialist, Lab Operations

3680 Gilmore Wy, Burnaby, BC V5G 4M1, Canada Req #1225

Friday, March 14, 2025

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve.

Reports to: Director, Laboratory Operations
Status: Full Time
Schedule: Shifts May Vary
Additional Requirements: N/A
Number of Positions: 1
Start Date: ASAP
Internal Application Deadline: March 21, 2025

LifeLabs operates under a Hybrid workforce model. Further details will be provided during the interview stage.

Purpose of the Role

The Education & Training Specialist reports to the Director, BC Laboratory Operations, and is responsible for the coordination and distribution of continuing education materials for the MLT and LTAs. The Education & Training Specialist facilitates orientation sessions for new MLT and LTAs within BC Lab Operations and they are responsible for working with supervisors to develop and implement department training programs.

Your responsibilities will include:

• Working with Laboratory SME, identify current and future skill and knowledge gaps and design custom training programs to equip new/existing staff with the necessary skills.
• Develop training aids, including but not limited to handbooks, models, visual aids, presentations etc.
• Evaluate the effectiveness and quantify business results of completed training.
• Responsible for regular utilization of laboratory reports to determine the root cause of issues and implement corrective training.
• Maintains and manages department training programs, including training record retention.
• Develop/present/facilitate presentations in collaboration with Lab Operations leadership team.
• Supports the continuing education program for Lab Operations staff.
• Assists in problem solving related to training programs and provides input, as required, at meetings.
• Coordinates and acts as a resource for designated trainers within Lab Ops departments.
• Coordinates the Orientation program for new MLTs and LTAs and tracks all participants of the program.
• Coordinates train the trainer sessions with support from QRA and tracks all participants of the program.
• Observes and executes all laboratory safety and security policies and regulations, including location and use of safety equipment, evacuation routes, disposal of contaminated material.
• Maintains knowledge of safety/WHMIS and TDG procedures.
• Maintains confidentiality involving any information made available directly or indirectly about clients including physicians, patients, employees, and the company.
• Perform other essential tasks as assigned.
• Travel as required to labs within BC.

What you bring to the role:

• Minimum 5 years MLT experience.
• Minimum 3 years of experience developing and conducting training programs.
• CSMLS Registered Medical Lab Technologist.
• Ability to develop, present or facilitate presentations.
• Ability to react to change productively.
• Teaching experience an asset.
• Demonstrated excellent written and verbal communication skills.
• Excellent interpersonal skills and the ability to relate to all staff.
• Proficient in using Excel, Word, and PowerPoint.

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan.
• Vacation and Wellness Days.
• Employee Wellness and Giving Programs: Our award-winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [e-mail].

Vaccinations are highly encouraged at LifeLabs. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!