Education Specialist

Manulife; Old Toronto; Hybrid; CAD 58,000 - 98,000; Full time

Job summary

An established industry player is seeking an Education Specialist to enhance member engagement in retirement programs. This role involves developing impactful educational campaigns and collaborating with various internal teams to deliver high-quality materials. You'll be the primary contact for client relations, guiding education initiatives that drive member participation. With a strong focus on customer service and project management, you'll play a key role in shaping educational strategies that meet client needs. Join a dynamic team that values growth and inclusivity, and help shape the future of retirement education.

Benefits

Health Benefits

Dental Benefits

Mental Health Support

Flexible Work Environment

Retirement Savings Plans

Paid Time Off

Employee Assistance Programs

Qualifications

• 3+ years of experience in marketing, communication, or financial services.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Develop and deliver impactful education campaigns.
• Collaborate with internal teams to create educational material.
• Manage and negotiate timelines for education tasks.

Skills

Project Management

Communication Skills

Customer Service Orientation

Education Campaign Development

Education

University or College Education in Related Field

Experience in Marketing or Communication

Job description

Join us as an Education Specialist with Canada Retirement's National Education Team, where our mission is to engage plan members and encourage their active participation in group retirement programs. In partnership with plan sponsors, we develop a variety of educational and communication materials that drive member engagement and informed decision-making.

Reporting to the Manager of Member Education, you will be responsible for developing and delivering impactful education campaigns that enhance member engagement and grow assets within group retirement plans.

In this role, you'll consult and collaborate with multiple internal teams to create high-impact educational offerings for plan members. With a strong customer service orientation, you'll support our Sales and Client Relations teams throughout the presale process, implementation, and ongoing delivery of tailored education materials.

Position Responsibilities:

Relationship Management:

• Serve as the primary contact for Client Relations and Sales teams when it comes to assessing and recommending education initiatives for clients in the $10 to $40 million.

• Work with our Sales and Service teams to understand the clients’ needs and propose the right education campaign.

• Collaborate with internal partners, including Marketing, Design and Creative teams to create high-impact educational material for plan members.

• Assist the National Education Consultants execute on large implementations and strategic initiatives.

Consulting:

• Support and contribute to the presale process, assessing the best education solutions for clients.

• Guide the field in selecting templates and tools that meet client needs, promote plan growth, and encourage member engagement.

• Recommend enhancements to our education strategy based on the effectiveness of various approaches and materials.

Project Management:

• Manage and negotiate timelines. Coordinate numerous education and communication tasks to meet client expectations for scope, time, and quality.

• Create clear, accurate content for plan member communications, ensuring key messages are effectively conveyed across various formats.

• Develop and deploy email campaigns to maximize impact and enhance the customer experience.

• Schedule education sessions, manage calendars, and ensure timely delivery of promotional materials.

• Oversee education and communication budgets for clients with assets between $10 and $40 million.

Required Qualifications:

• A university or college education in a related field and/or 3+ years of experience in marketing, communication, or the financial services/insurance industry, preferably in group benefits or retirement areas.

• Experience in project management or business within pensions and/or retirement savings is an asset.

• Strong attention to detail and commitment to accuracy.

• Willingness to pursue the RPA designation.

• A desire to grow into a National Education Consultant role.

The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Primary Location

Montreal, Quebec

Semana de Trabajo Comprimida

Híbrido

Salary range is expected to be between

$58,275.00 CAD - $97,125.00 CAD

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [e-mail] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.