Education Operations Manager

Dalhousie University; Halifax; Hybrid; CAD 68,000 - 92,000; Full time

Job summary

Dalhousie University is seeking an Education Operations Manager to oversee Family Medicine's educational programming. This role requires strong leadership, interpersonal skills, and a proven background in education management. The successful candidate will provide vital support for both undergraduate and postgraduate programs while ensuring high standards of administration and coordination. Offering a blend of in-person and remote work options, this full-time position is crucial to the success of our Family Medicine department.

Benefits

Defined benefit pension plan

Health and dental plans

Employee and family assistance program

Tuition assistance program

Qualifications

• Five to seven years of progressive, relevant experience in education management.
• Experience in managing staff and leading teams.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead development and implementation of educational guidelines and operational policies.
• Provide administrative support for undergraduate and postgraduate programs.
• Promote the department to potential applicants and manage residency matching processes.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Leadership Skills

Attention to Detail

Education

Undergraduate degree in a relevant field

Masters degree in relevant field

Job description

Position Details

Position Information

Position Title Education Operations Manager

Department/Unit Family Medicine

Location Halifax, Nova Scotia, Canada

Posting Number S108-25

Employee Group DPMG

Position Type Regular, On-Going

Duration of Contract (if applicable)

Employment Type Full Time

Full-time Equivalency (FTE) 1.0 FTE

Salary $68,105 - $91,237 per annum

Classification ADM-06

Provisional Statement

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

About Dalhousie University

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

The Department of Family Medicine is one of the largest and most complex clinical science departments within the Faculty of Medicine and is dedicated to excellence in patient care, teaching, research, and administration within the discipline of Family Medicine in a distributed learning environment (across three provinces). Reporting to the Chief Operating Officer, the Education Operations Manager oversees the postgraduate, undergraduate, and faculty development activities for the department by centrally providing administrative leadership and development of the educational programming as well as strategically supporting, and being accountable to, the Medical Education Directors for academic matters.

Key Responsibilities

• Lead the planning, development, implementation and consistent application of guidelines, operational policies, processes and procedures for undergraduate and postgraduate program support functions and systems for the Family Medicine education program centrally and at Family Medicine training sites.
• Provide advice to FM faculty, staff and learners on administrative and other regulatory matters. Guide the development, implementation and evaluation of curriculum initiatives in keeping with relevant accreditation standards. Manage the Family Medicine accreditation process.
• Oversee the administrative aspects of the postgraduate admissions process, scheduling processes for the educational programs, and evaluation process as well as program-level faculty development activities.
• Oversee the effective administration of and act as a resource person for various committees. Identify and bring forward relevant issues for consideration and decisions.
• In collaboration with medical education staff, actively promote the department to prospective applicants. Manage the department’s residency matching process through the Canadian Residency Matching Service. Oversee the administrative aspects of the selection processes, committee, and associated events.
• Lead, manage, coach, and mentor direct reports. Streamline workflow, set unit priorities, and ensure maximum efficiency and alignment with various stakeholders and department goals.
  
  

Note

This position is regularly required towork outside of core business hours for meetings and, as required, for priority projects, including evenings and weekends.

The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work from within Nova Scotia) as agreed by all parties based on operational requirements and university guidelines.

Required Qualifications

• Undergraduate degree in a relevant field plus approximately five to seven years progressive, relevant experience in education management (or an equivalent combination of training and experience).
• Strong interpersonal, relationship-building, and communication (verbal and written) skills with proven diplomacy and ability to work well as part of a team.
• Proven attention to detail, initiative, problem-solving skills, and independent judgement.
• Demonstrated ability to multi-task while working. independently in a fast-paced and results-oriented environment.
• Effective and demonstrable leadership skills with prior experience managing staff.
  
  

Assets

• Experience in education management in an academic health care environment.
• Masters degree in relevant field.
• Knowledge of business management such as budgeting, strategic planning, data analysis.
  
  

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core and leadership competencies (https://www.dal.ca/dept/leaders.html), in particular:

• Communication
• Thinking and Acting Strategically
• Relationship Building
• Resource & Process Management
• Change & Innovation
  
  

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Applications from current university employees and external candidates are assessed concurrently. Current university employees will be given special consideration.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visit www.dal.ca/hiringfordiversity

Posting Detail Information

Number of Vacancies One (1)

Open Date 06/19/2025

Close Date 07/14/2025

Open Until Filled No

Special Instructions to Applicant

Quick Link for Direct Access to Posting https://dal.peopleadmin.ca/postings/19012