Education Coordinator

Newcom Media Inc.; Vancouver; On-site; CAD 52,000 - 66,000; Full time

Benefits offered by this job

3 weeks vacation

Statutory holidays

Half-day before long weekends

RRSP matching 5%

Health benefits

Dental coverage 90%

Vision care $250

Employee Assistance Program

Industry travel

Job summary

Newcom Media Inc. in Canada seeks an Education Coordinator to support continuing education platforms, learner support, accreditation submissions, and LMS administration. You will help manage enrollments, reporting, and course setup while maintaining knowledge base resources.

The role involves assisting with CE credits applications, updating procedures, and providing front-line user support to diverse audiences across Canada. Ontario/Quebec/British Columbia locations considered.

Qualifications

• Minimum of 2 years of professional work experience.
• Experience working as an administrator within a learning management system or similar system.
• Strong research, interpersonal and organizational skills.
• Ability to write succinctly and tailor language for different audiences.
• Demonstrable experience working in a client-facing role.
• Experience filling out detailed professional forms such as grant applications, accreditation applications, and compliance paperwork is an asset.
• Financial industry experience is an asset.
• Preference will be given to candidates with the ability to speak business-level French.

Responsibilities

• Serve as a first point of contact for user help requests through our ticketing system.
• Support administrative duties with CE Corner's learning platforms, including user management, enrollments, reporting, and course setup.
• Respond to user support inquiries, escalating issues as needed.
• Assist with the application process for continuing education (CE) credits with a variety of governing bodies across Canada.
• Update and refresh knowledge base articles, FAQs, and support resources for Newcom’s learning platforms.
• Maintain and update operational documentation and internal procedures.
• Other duties as assigned.

Skills

LMS administration

Client-facing

Research skills

Organizational skills

Written communication

Interpersonal skills

Bilingual EN/FR

Tools

Ticketing system

Job description

Newcom Media Inc. is one of Canada’s leading B2B publishers and event producers serving the dental, fashion, financial, insurance, meetings & incentives travel, supply chain, trucking, and waste management sectors. A family owned and operated business, the company’s motto is, “We serve our customers best by putting our readers first.” Headquartered in Toronto, Newcom has operations in Quebec and the U.S.

We are currently seeking a bilingual Education Coordinator for our continuing education brands. The Education Coordinator will join a growing team of education and media professionals and report to the Director, CE Corner. The successful candidate will support the daily operations of Newcom’s continuing education platforms, including learner support, accreditation submissions, learning management system (LMS) administration, and the maintenance of support resources and internal procedures.

This role is open to candidates located in Ontario, Quebec, or British Columbia.

What We Offer

• 3 weeks of paid vacation in your first year
• All statutory holidays
• Extra half-day off before most long weekends
• Group RRSP program matching up to 5% of your annual salary
• Comprehensive health and wellness benefits, including:
• Up to $500/year for paramedical practitioners
• Life insurance coverage equal to your annual salary
• Up to 90% coverage for basic and preventive dental
• $250 vision care every two years
• Access to a full Employee Assistance Program
• Opportunities for industry travel, networking, and professional growth

Responsibilities

• Serve as a first point of contact for user help requests through our ticketing system
• Support administrative duties with CE Corner's learning platforms, including user management, enrollments, reporting, and course setup
• Respond to user support inquiries, escalating issues as needed
• Assist with the application process for continuing education (CE) credits with a variety of governing bodies across Canada
• Update and refresh knowledge base articles, FAQs, and support resources for Newcom’s learning platforms
• Maintain and update operational documentation and internal procedures
• Other duties as assigned

Desired Experience & Qualifications

• Minimum of 2 years of professional work experience.
• Experience working as an administrator within a learning management system or similar system
• Strong research, interpersonal and organizational skills
• Ability to write succinctly and tailor language for different audiences
• Demonstrable experience working in a client-facing role
• Experience filling out detailed professional forms such as grant applications, accreditation applications, and compliance paperwork is an asset.
• Financial industry experience is an asset
• Preference will be given to candidates with the ability to speak business-level French

Newcom is an equal opportunity employer. We value diversity and are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills