Education and Prevention Coordinator

Responsible-Gambling-Council; Sault Ste. Marie; On-site; CAD 36,000 - 44,000; Full time

Job summary

Responsible Gambling Council is seeking an Education and Prevention Coordinator to engage with players, educate patrons, and coordinate PlaySmart Centre activities in Ontario. The role emphasizes empathy, outreach, and collaboration with casino staff, with on-site duties and potential occasional travel across the province.

The position is full-time, on-site, with a focus on community outreach and problem gambling prevention.

Qualifications

• Experience and/or education in social work, social services, adult education, health promotions or a related field.
• Strong customer service skills.
• Amazing communication and relationship building skills.
• High level of time management.
• Flexibility with weekday, evening, weekend and holiday shifts.
• High level of empathy and understanding in sensitive situations.
• Alignment with RGC’s Core Values: Humanity, Integrity, Courage and Ingenuity.
• Experience in the Gaming Industry would set you apart.
• Applicants fluent in a 2nd language is a valuable asset, particularly Chinese and Hindi.
• Valid G Class Driver’s License.
• Ability to travel locally frequently, and Province-wide occasionally.
• Ability to stand for long periods,lift, carry, push, and pull items weighing up to 42 pounds frequently.

Responsibilities

• Increase awareness of the PlaySmart Centre Program.
• Engage with players and those close to them, in person or over the phone. Answer their questions and direct them to the available services.
• Educate patrons on gambling in the charitable gaming and casino environments to support them to make informed choices.
• Plan and deliver education through activities and initiatives to support positive play habits.
• Build and maintain effective relationships with charitable gaming and casino staff.
• Record and manage relevant data.

Skills

Customer service

Communication

Time management

Empathy

Flexible schedule

Education

Social work/related field

Job description

Education and Prevention Coordinator

Based out of Gateway Casinos Sault Ste. Marie

Full-time, Permanent

Opportunity Overview

The Responsible Gambling Council (RGC)is an independent, non-profit organization dedicated to problem gambling prevention. Formore than40 years, we have worked to reduce gambling risk by creating and delivering innovative awareness and information programs in Ontario and around the world. We work with priority populations, including youth, young adults, ethnocultural populations, and the public, to educate people on the risks of gambling, how to mitigate those risks, and how to access support. We work with industry, regulators and government to promote the adoption of improved play safeguards through best practices research, knowledge mobilization, standards development, and the RG Check accreditation program.

RGC manages and operates OLG’s PlaySmart Centres located at casinos and Charitable Bingo and Gaming centres across Ontario. In the Centres, players can take a break from gambling and learn more about how the games work through interactive game kiosks, videos and literature. Players and those affected by gambling can chat with professionally trained PlaySmart Centre staff, learn answers to gambling questions and get connected with counselling and support professionals if they are experiencing problems with gambling.

We are seeking an individual with experience in Community Outreach and/or Social Services to join our team as a full-timeEducation and Prevention Coordinator. Use your empathy and ability to connect with people to build awareness of an incredible program!

Why RGC?

Join the Responsible Gambling Council and be part of a team that's making a real difference in communities across Canada and around the world. For over 40 years, we've been at the forefront of gambling harm prevention, combining evidence-based research with innovative programs that protect players and strengthen communities.

We're proud to offer:

• Purpose-driven work that creates positive change for individuals and communities
• Professional development opportunities to build your skills and advance your career
• Collaborative culture where diverse perspectives are welcomed and celebrated
• Commitment to equity, diversity, inclusion, accessibility, and anti-racism in everything we do

If you're looking for more than just a job—if you want your work to make a difference—RGC is the place for you.

KEY RESPONSIBILITIES

• Increase awareness of the PlaySmart Centre Program.
• Engage with players and those close to them, in person or over the phone. Answer their questions and direct them to the available services.
• Educate patrons on gambling in the charitable gaming and casino environments to support them to make informed choices.
• Plan and deliver education through activities and initiatives to support positive play habits.
• Build and maintain effective relationships with charitable gaming and casino staff.
• Record and manage relevant data.

QUALIFICATIONS

• Experience and/or education in social work, social services, adult education, health promotions or a related field.
• Strong customer service skills.
• Amazing communication and relationship building skills.
• High level of time management.
• Flexibility with weekday, evening, weekend and holiday shifts.
• High level of empathy and understanding in sensitive situations.
• Alignment with RGC’s Core Values: Humanity, Integrity, Courage and Ingenuity.
• Experience in the Gaming Industry would set you apart.
• Applicants fluent in a 2nd language is a valuable asset, particularly Chinese and Hindi.
• Valid G Class Driver’s License.
• Ability to travel locally frequently, and Province-wide occasionally.
• Ability to stand for long periods,lift, carry, push, and pull items weighing up to 42 pounds frequently.

RGC celebrates and values cultural diversity and is committed to attracting and retaining a diverse staff. We will honor your experiences, perspectives, and unique identity. Together, our organization strives to create and maintain working environments that are inclusive, equitable and welcoming.

The Responsible Gambling Council is committed to providing an accessible recruitment process and workplace. Please let us know if you require accommodation under the Accessibility for Ontarians with Disabilities Act (AODA).

RGC does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently; our ATS may apply automated filters or sorting functions, but all applications are reviewed and evaluated by human recruiters. RGC may also use AI to help with transcribing interviews, but humans will be recruiting, interviewing and connecting with applicants.

Please note, successful candidates will be required to complete a background check, facilitated by a third-party screener.

The hourly rate for this role is $28.95/hour.

Applications must be received by September 7, 2026.

Department: PSC On-site

This is a full time position

Reason for Vacancy: Replacement