eDiscovery Client Service Project Manager

Trustarray; Canada; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading legal solutions provider is seeking a detail-driven eDiscovery Client Service Project Manager. This key role involves managing complex litigation projects, ensuring timely execution, and building strong client relationships across the EDRM lifecycle while working within a dynamic team focused on delivering innovative solutions.

Benefits

Competitive salary & incentives

Flexible vacation & hybrid work options

Professional development & career growth opportunities

Collaborative, inclusive, and innovative work culture

Exposure to cutting-edge technology

Qualifications

• 5+ years of experience in professional services project management.
• Strong knowledge of the EDRM and legal discovery processes.
• Relativity certifications are a plus.

Responsibilities

• Lead eDiscovery projects from identification through production.
• Serve as the primary liaison for clients, ensuring satisfaction.
• Proactively identify risks and implement mitigation strategies.

Skills

Client Communication

Problem Solving

Attention to Detail

Analytical Skills

Education

Bachelor's degree

Tools

Microsoft Office Suite

Project Management platforms (Monday.com, Agility Blue, Harvest)

Job description

eDiscovery Client Service Project Manager

Join to apply for the eDiscovery Client Service Project Manager role at Array

eDiscovery Client Service Project Manager

Join to apply for the eDiscovery Client Service Project Manager role at Array

Client Services Project Manager – Legal & Technology Services (eDiscovery)

Are you a detail-driven and client-focused eDiscovery professional who thrives on managing complex litigation projects, navigating technical challenges, and delivering exceptional service across the EDRM lifecycle?

Join our rapidly expanding, highly creative and customer-centric organization and play a pivotal role in shaping the future of the legal and technology services industry. We are seeking a Client Services Project Manager who thrives on leading complex matters, building strong client relationships, and delivering defensible, value-driven solutions across the EDRM lifecycle.

About the Role

The Client Services Project Manager is responsible for managing end-to-end eDiscovery projects across the full EDRM spectrum—from planning and coordination to execution and delivery. This role collaborates closely with legal teams, vendors, and internal stakeholders to ensure timely, accurate, and cost-effective execution of key services including data collection, processing, review, and production. The ideal candidate is a strategic and solutions-oriented professional with strong technical knowledge, exceptional client communication skills, and a proven ability to lead cross-functional teams in high-pressure environments.

Responsibilities

• Client Engagement & Relationship Management: Serve as the primary liaison for clients, building trust and delivering consistent, high-quality service throughout the project lifecycle. Translate client goals into actionable plans while ensuring satisfaction and retention
• End-to-End Project Oversight: Lead eDiscovery projects from identification through production, ensuring timely execution, defensibility, and adherence to budget. Manage scope, timelines, and quality control across all phases.
• Workflow Optimization: Develop and implement efficient, defensible workflows tailored to case needs. Ensure compliance with client protocols and legal standards.
• Cross-Team Collaboration: Coordinate across legal teams, review attorneys, IT departments, and vendors to ensure alignment on deliverables and expectations.
• Risk Management & Problem Solving: Proactively identify risks and obstacles, implement mitigation strategies, and escalate critical issues as needed to maintain project continuity and quality.
• Client Advisory & Best Practices: Educate clients on eDiscovery best practices, defensibility considerations, and emerging technologies. Provide consultative input to support legal strategies and optimize outcomes.
• Reporting & Documentation: Maintain accurate project records, deliver regular updates, and provide transparent communication to clients and internal stakeholders.
• Process Improvement & Knowledge Sharing: Continuously assess project delivery for efficiency gains. Contribute to internal process development, tool optimization, and team learning initiatives.
• Leadership & Team Development: Guide junior staff and project coordinators, fostering a collaborative environment focused on growth, accountability, and knowledge-sharing. Contribute to mentoring, onboarding, and professional development efforts.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 5+ years of experience in professional services project management, preferably within the legal services industry.
• Relativity Certified Administrator, Relativity Certified Project Manager, or other relevant Relativity certifications preferred.
• Strong knowledge of the EDRM and legal discovery processes.
• Proven ability to manage multiple concurrent projects and meet tight deadlines.
• Excellent communication, client-facing, and organizational skills.
• Strong analytical, problem-solving, and decision-making skills.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite
• Experience using leading Project Management and Service Management platforms (e.g. Monday.com, Agility Blue, Harvest, etc.)
• PMP, LPP or similar project management certification an asset.
• Ability to work independently and as part of a team.
• Flexible schedule to be able to meet client needs.
• Travel up to 10%.
• Remote opportunity, supporting Pacific Time Zone preferred.

What We Offer

• Competitive salary & incentives
• Flexible vacation & hybrid work options
• Professional development & career growth opportunities
• Collaborative, inclusive, and innovative work culture
• Exposure to cutting-edge technology in the legal services industry

About Array

Array is a dynamic, rapidly growing legal solutions provider that is redefining the industry. Our name, Array, encapsulates both the comprehensive scope of our offerings and the assemblage of industry-leading experts that form our core. With a synergy of creativity, dedication, and seasoned experience, we craft innovative solutions that not only resolve our clients’ challenges but consistently surpass their expectations. As a forward-thinking, technology-driven organization focused on delivering innovative solutions to our clients, we pride ourselves on fostering a dynamic, collaborative environment where creativity and strategic thinking drive growth.

Array specializes in the electronic discovery and data processing, managed document review, traditional services, records and subpoena services, court reporting and contract legal staffing services. We have over 475 employees and 600 legal contractors across Canada and the US. As we continue to scale, we are seeking experienced professionals to join our team and contribute to our ongoing success.

Join us and be a key driver to our success!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Customer Service

• Industries

  Legal Services and Professional Services

Referrals increase your chances of interviewing at Array by 2x

Get notified about new Client Services Representative jobs in Canada.

Victoria, British Columbia, Canada 2 months ago

End of Term Customer Service – Inbound/Outbound

immediate part-time/full-time job openings

Greater Toronto Area, Canada 15 minutes ago

Entry Level Customer Service - Work From Home

Entry Level Customer Service - Work From Home

Greater St. John's Metropolitan Area 1 month ago

Entry Level Customer Service - Work From Home

Greater St. John's Metropolitan Area 2 months ago

Customer Service Associate - Work From Home - Great Benefits

Entry Level Customer Service - Work From Home

Customer Service Associate - Work From Home

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.