Director, Relationship Management

ADP; Golden Horseshoe; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading company is seeking a Director of Relationship Management to enhance client partnerships and drive growth through strategic initiatives. This role involves leading a team, collaborating across functions, and ensuring client satisfaction in a dynamic environment.

Benefits

Mental health support

Community engagement

Ongoing training

Flexible work arrangements

Qualifications

• 7-10 years of leadership in a client-facing role.
• Exceptional communication and negotiation skills.

Responsibilities

• Leading client support and retention strategies.
• Collaborating with cross-functional teams.
• Mentoring and developing team members.

Skills

Communication

Negotiation

Leadership

Education

Bachelor's Degree

Job description

Join to apply for the Director Relationship Management role at ADP

ADP is hiring a Director, Relationship Management

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a Director, Relationship Management, reporting to the VP, you'll help our clients leverage ADP's business and technology solutions to grow their business.

ADP seeks a leader for the Mid-market relationship management team, supporting over 13 professional relationship managers. This role is key to client success, focusing on the health and optimization of clients using ADP's HR technology and services.

The role involves building strategic client partnerships, maintaining ADP's leadership in Human Capital Management solutions, and driving client strategy and relationship growth.

Key responsibilities include :

• Leading client support and retention strategies through the Client Relationship Managers.
• Collaborating with cross-functional teams to ensure effective processes and client satisfaction.
• Implementing and evolving relationship management initiatives and tools.
• Mentoring and developing team members' skills and competencies.
• Supporting growth through sales support and client retention programs.
• Monitoring success metrics such as customer satisfaction, retention, and business growth.

Requirements include :

• 7-10 years of leadership in a client-facing role, preferably in relationship management or client services.
• Exceptional communication, influence, and negotiation skills, especially with C-suite executives.
• Ability to analyze and understand client success metrics and manage P&L responsibilities.
• Proven change management and transformational leadership skills.

Preferred qualifications :

• Bachelor's Degree or equivalent experience.
• English / French bilingualism is highly preferred.

Benefits of working here include mental health support, community engagement, ongoing training, innovation opportunities, flexible work arrangements, global networking, and inclusion through Business Resource Groups.

Apply today at : https : / / jobs.adp.com / locations / canada / teams-roles / client-service /

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