Assistant Manager, Vansickle Road

Canadian Tire Corporation; St. Catharines; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading retail company seeks a dynamic individual to lead their team in delivering exceptional customer service and operational excellence. The role involves coaching, mentoring, and ensuring compliance with operational procedures while fostering a positive work environment. Ideal candidates will have retail experience and strong leadership skills.

Qualifications

• 3-5 years of retail experience required.
• Proven ability to coach, mentor, and develop team members.

Responsibilities

• Provide leadership and coaching to the team for service model standards.
• Manage scheduling and operations compliance.
• Act as a brand ambassador and promote culture.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Mentoring

Job description

The job description provides a comprehensive overview of responsibilities across leadership, operations, training, and personal qualities. However, it can be improved for clarity and structure by consolidating repetitive points, correcting minor grammatical issues, and enhancing readability with better use of HTML tags. Here is a refined version:

Leadership and Customer Service

• Provide leadership to the team, consistently coaching and following up to ensure the delivery of service model standards to each customer.
• Lead the B2B Mark’s Commercial Business function, including order entry and management, coaching the team to ensure accurate and timely order processing and delivery.
• Offer an exceptional omni-channel experience by facilitating in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Support the customer experience through timely inventory processing and movement to the sales floor.

Operations

• Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
• Manage scheduling and follow-up on shipping/receiving, eCommerce fulfillment, cash management, and operations systems & compliance.
• Assist in the preparation and execution of annual inventories.
• Ensure compliance with all corporate LP, cash, audit, and OH&S policies and procedures.
• Assume responsibility for store operations in the absence of the Store Manager.

Training

• Provide leadership and coaching to the team, ensuring the delivery of service standards to each customer.
• Create and communicate daily operational plans.
• Conduct effective shift meetings and coaching sessions, communicating clearly and concisely.
• Follow up to ensure team completes required training within designated timeframes.

Leadership

• Act as a brand ambassador, promoting brand and culture.
• Motivate the team through recognition programs, contests, and customer compliments.
• Maintain performance management expectations, including progressive discipline when necessary, following consistent and impartial disciplinary processes.
• Foster a positive, inclusive, and empowering work environment.

Qualifications and Personal Qualities

• Proven ability to coach, mentor, and develop team members through setting expectations, communication, and ongoing support.
• Ability to manage daily and weekly plans for the department and store.
• Exceptional communication and organizational skills.
• Superior training and mentoring skills.
• 3-5 years of retail experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

Additional Information

LI-RC1

Accommodations