Account Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Account Manager

Location: Montreal, QC (Hybrid)

About the role:

OLIVER is partnering with The Bel Group to build an in-house agency that will drive creative excellence and marketing effectiveness for some of the most recognized brands in healthy fruit and dairy snacking. The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow, Kiri, Babybel, Boursin, Nurishh, and GoGo squeeZ, as well as some 30 local brands. As an Account Manager, you will be the primary point of contact between our in-house agency and our clients, ensuring seamless communication, project execution, and client satisfaction. This role requires a strategic mindset, excellent project management skills, and the ability to collaborate across strategy, creative, production, and community management teams. You will be instrumental in overseeing marketing and communication execution across various channels, including digital, print, CRM, Web and in-store, with a primary focus on social media. You will work closely with our team to deliver culturally relevant content that drives awareness and engagement across various social media platforms, including but not limited to Instagram, Facebook, YouTube, TikTok, and any emerging platforms. You will stay current with social media trends, platform algorithm changes, and industry best practices to ensure content remains relevant and optimized. You’re a leader who can own your projects and execute them efficiently and effectively to deliver content that follows brand guidelines and channel-specific best practices and requirements. If you thrive in a fast-paced, high-volume environment and are passionate about delivering impactful marketing solutions, we'd love to hear from you!

What you will be doing:

• Act as the key liaison between the client and internal teams, ensuring alignment on marketing objectives and execution.
• Work closely with creative, strategy, and community management team members to oversee project timelines, deliverables, and resource allocation.
• Leverage project management skills to manage multiple projects to tight deadlines in a fast-paced environment.
• Maintain a deep understanding of the client's brand, business goals, and marketing strategy to drive results-driven initiatives.
• Ensure smooth workflow operations, coordinating between compliance, creative, and production teams to deliver high-quality marketing materials.
• Take in client feedback, assess the best way to move forward, and communicate instructions/next steps to the team by making recommendations and decisions.
• Assist with brainstorming and concepting, look for every opportunity to bring creativity forward, convey strategic sensibility when evaluating, or presenting creative work.
• Review and refine creative project briefs, gather supporting files, collaborate with our creative team to develop, adapt, optimize, and deploy assets according to all required digital formats and specifications.
• Support the creative development process by providing strategic guidance, managing stakeholder feedback, and ensuring final assets align with brand and regulatory guidelines.
• Stay up-to-date with CPG industry trends, emerging marketing technologies, and AI-driven solutions to inform strategy and execution.

What you need to be great in this role:

• 5+ years of experience in account/project management within an advertising agency, marketing agency, or equivalent.
• Outstanding bilingual written and oral communication skills, and a high attention to detail.
• Strong experience managing multi-channel marketing campaigns, including digital and social content production from concept through to creative and copy development to optimize content for social channels.
• Knowledge of platform trends and best practices for social and digital channels to bring forward new content ideas and test & learn opportunities for clients.
• Client-facing industry experience managing “the making” or delivery of great creative work.
• Familiarity with Project Management tools such as Workfront, Monday, or Wrike.
• Understanding of digital design, photo, video and 3D/CGI production processes.
• Demonstrated ability to build strong relationships with clients, internal teams, and external partners.
• A solutions-oriented mindset with the ability to navigate complex projects and provide strategic recommendations.
• Strong presentation and negotiation skills, with the ability to convey creative and technical concepts effectively.
• Excellent multitasking and organizational skills, with the ability to manage multiple projects in a fast-paced environment.
• Comfortable and charismatic in front of the camera, participating in the making of our content.
• Proficiency in Microsoft 365 and Mac OS.

Our values shape everything we do:

Be Imaginative to push the boundaries of what’s possible.

Be always learning and listening to understand.

Be actively pro-inclusive and anti-racist across our community, clients and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Apply for this job