Customer Service and Operations Support

Caneda Transport Ltd.; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading transportation company in Calgary is seeking an Operations Support professional. This role involves clerical duties, customer service, and dispatch administration. Ideal candidates will thrive in a fast-paced environment and possess strong communication skills. Competitive benefits and a supportive work culture are offered.

Benefits

Paid Vacation

Holidays

Personal Days

Extended Health and Dental Benefits

Health Spending Account

RRSP Employee Program

Employee Share Purchase Program

Training and Personal Development programs

Qualifications

• 3 to 5 years of customer service experience.
• Ability to handle a fast-paced environment.

Responsibilities

• Perform daily office tasks such as filing and maintaining records.
• Provide dispatch support including tracing shipments and entering freight bills.
• Answer phone calls and assist customers with their needs.

Skills

Communication

Customer Service

Adaptability

Tools

Truckmate

TMW

Job description

Caneda Transport is seeking an Operations Support to join our team in Calgary, AB!

Who We Are

Caneda Transport is an International Transportation, Cross Docking, 3PL and Logistics Supply Chain Provider. We have a diverse fleet consisting of company trucks, owner-operators, and a network of partner carriers. We are proud of being competitive with the large carriers without compromising attention to detail and personalized service.

We do things differently at Caneda. Our facility is open concept, and the philosophy is open door. This creates a team atmosphere that lends itself to creative solutions being sought for our customers. Long-term employees and long-term customer relationships are the result.

Job Description

The Customer Service and Operations Support is responsible for various general clerical duties including scanning, filing, answering the phone, and providing dispatch administration support as required. He or she will be tasked with ordering supplies for the terminal, distributing mail, scanning paperwork, entering freight bills, tracing shipments, and greeting customers and drivers in person and on the phone. The Customer Service and Dispatch Support must understand that the company operates in a changing environment, and that he or she must be responsive to change. As a result, new directives may be added or deleted from the list of responsibilities.

Responsibilities (not limited to) :

• Perform daily office tasks such as filing, recording, maintaining records, copying and posting;
• Entering required and accurate data into Truckmate;
• Monitor scheduled arrival and departures for service failures and communicate to all parties involved;
• Open and distribute mail on a daily basis;
• Maintain confidentiality in all aspects of the position;
• Promote and courteously answer all telephone calls and obtain accurate information pertaining to the efficient handling of customer needs or customer business’ as required;
• Answer phone calls, provide customers with the information they require, or transfer the customer per their request to appropriate staff or as the situation dictates;
• Dispatch support which includes but is not limited to tracing shipments, entering appointment times and freight bills in TMW, contacting drivers as required, and reviewing customs paperwork;
• Understand and comply with Health and Safety, Compliance and Homeland Security (PIP / CTPAT) policies, standards, procedures and practices.

Qualifications :

• Able to communicate clearly and effectively;
• Knowledge of Truckmate is considered an asset;
• Ability to handle a fast-paced environment;
• Industry experience is an asset, but not required;
• 3 to 5 years of customer service experience.

Caneda Employee Benefits :

• A supportive work environment;
• Competitive wages;
• Paid Vacation, Holidays, and Personal Days;
• Extended Health and Dental Benefits with Health Spending Account;
• RRSP Employee Program;
• Employee Share Purchase Program (Mullen Group Share Plan);
• Training and Personal Development programs.

Caneda Transport Ltd. is an Equal Opportunity Employer. Employment opportunities at Caneda are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, gender, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.

Seniority level

Mid-Senior level

Employment type

Full-time

Truck Transportation

J-18808-Ljbffr

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Customer Service And • Calgary, AB, Canada