SRE

Apptad Inc; Quebec; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in Quebec is seeking a skilled support professional with strong analytical abilities and experience in banking applications. The ideal candidate will have proficiency in SQL, UNIX, and various monitoring tools, along with a collaborative mindset to manage incidents and service requests effectively.

Qualifications

• Good experience with ServiceNow ticketing tools.
• Proficient in database queries with moderate complexity.
• Experience in support environments and client communication.

Responsibilities

• Managing Incidents, Service Requests, and Problem Tickets.
• Understanding ticket priorities and escalation matrices.
• Weekly status reporting in support environments.

Skills

SQL

UNIX

Windows

ITIL

Splunk

Grafana

Banking Support

Analytical Skills

Team Collaboration

Linux

Python

Job description

Skills : SQL, UNIX, Windows, Autosys, ITIL, Splunk, Grafana, Banking Support

Good experience in ServiceNow ticketing tools for managing Incidents, Service Requests (SRs), Problem Tickets, and in the Change / Problem Management Process.

Proficient in database queries, capable of writing queries with moderate complexity.

Experience in support environments, understanding ticket priorities, escalation matrices, client communication, weekly status reporting, etc.

Exposure to banking applications support.

Familiar with monitoring tools such as Splunk and Dynatrace.

Additional knowledge of Grafana and Confluent.

Strong analytical skills and team collaboration abilities.

Experience with Linux and Python scripting.