Customer Delivery Engineering Technical Leader - HTTS (CSTS RS/SDA)

Cisco Systems; Ottawa; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join a leading technology company as part of the Canadian Secure Technical Services team, providing expert technical support for Cisco network solutions. This role requires strong troubleshooting skills and the ability to work in critical environments, supporting government and public sector customers. Candidates should have a technical degree and substantial experience in networking technologies, with a focus on Cisco products.

Qualifications

• 8+ years relevant experience in technical support.
• Ability to obtain Canadian Government Security Clearance.

Responsibilities

• Provide expert troubleshooting for Cisco network solutions.
• Support customers during critical issues for high satisfaction.
• Lead resolution efforts and contribute to a technical knowledge base.

Skills

Communication

Collaborative Troubleshooting

Education

Bachelor's degree in a technical field

Tools

Cisco SD-Access

Catalyst Center

Cisco Catalyst 9k

IP Routing Protocols

Layer 2 Switching Protocols

Job description

Application window: Expected to close on 31/May/2025. The job posting may be removed earlier if filled or if enough applications are received.

Security and Work Location: The successful candidate will work in Canadian Critical National Infrastructure and/or classified environments, requiring Canadian Citizenship or Permanent Residency. A Canadian Government SECRET Level clearance is preferred or must be obtainable. The role is based in Kanata, Ontario, Canada.

Team and Role Overview: Join the Cisco Canada Customer Experience (CX) organization, specifically the Canadian Secure Technical Services (CSTS) team, providing technical support to government and public sector customers. Collaborate with engineering, operations, and Cisco partners to build trusted relationships and support cutting-edge Internet technologies.

Your Responsibilities:

• Provide expert troubleshooting for Cisco network solutions, including SD-Access, Catalyst Center, and SD-WAN.
• Support customers during critical issues, aiming for high satisfaction through effective problem resolution.
• Handle complex problems requiring detailed analysis.
• Lead resolution efforts and contribute to a technical knowledge base.

Minimum Qualifications:

• Canadian Citizenship with the ability to obtain a Canadian Government Security Clearance.
• Expertise in Cisco SD-Access, Catalyst Center, and Cisco Catalyst 9k platform.
• Experience with IP routing protocols (OSPF, BGP, etc.) and layer 2 switching protocols.
• Strong communication skills and experience in collaborative troubleshooting.
• Bachelor's degree in a technical field or equivalent with 8+ years relevant experience.

Preferred Qualifications:

• Proficiency in English and French.
• Experience with incident management and sophisticated technical support.
• Knowledge of Cisco routing platforms and security solutions (ISE, Trustsec).
• Knowledge of SD-WAN technologies and certifications like CCNP or CCIE is a plus.

Join us at Cisco where diversity, learning, and innovation drive our success. Be part of a culture that values your unique skills and perspectives, fostering an inclusive and supportive environment.