Customer Service Representative (CSR)

Fine Sight Solutions; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team as a Customer Service Representative where your communication skills will shine. This role emphasizes providing exceptional service, understanding customer needs, and recommending solutions. With two weeks of intensive training, you'll become an expert in our products and services. You'll engage in ongoing development through networking and practice scenarios. If you're passionate about helping others, have a sense of humor, and are results-focused, this is the perfect opportunity for you. Embrace challenges and make a difference in every interaction while working in a supportive environment.

Qualifications

• 1-2 years of experience in customer service or sales roles.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide fast, friendly service to customers and assess their needs.
• Complete product and service order forms accurately and confidentially.

Skills

Customer Service

Communication Skills

Problem-Solving

Sales Techniques

Job description

Our Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance.

Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert in…

• The products and services available
• Pickering market demographics
• Consultative sales techniques
• Account activation, delivery methods, and installation details
• Proper compliance procedures and handling of confidential customer information
• And more!

The training does not stop there either! Our firm is extremely passionate about ongoing personal and professional development, which is why we actively participate in virtual networking sessions, attend conferences from industry-leading executives, and engage in daily practice scenarios.

As our Customer Service Representative (CSR), you will use a lead-based system to meet with customers. The primary objective of each customer interaction is to greet, qualify, recommend, and close, so our Customer Service Representatives (CSR) must be hospitable, professional, understanding, and active listeners. You will also…

• Follow all CDC and local mandates while working with customers. Your safety and the customer’s are our top priority, and we will not compromise that.
• Accurately complete, send, and file product and service order forms in accordance with our privacy and confidentiality guidelines.
• Be encouraged to evaluate our current onboarding and training procedures, determine ways to improve the customer relationship, solidify the sales cycle, etc.
• Work with fellow team members within the customer service department to set attainable customer outreach and acquisition targets.
• Enforce our values and exemplify them through every interaction between you and a customer, fellow team member, and client.

You will be successful if you…

• Have at least 1-2 years of experience in a customer service, sales, or client-facing position. Individuals with retail or hospitality experience perform exceptionally well due to their excellent communication and problem-solving skills.
• Take pride in your achievements. You always give 100% and embrace challenges with open arms. Don’t worry, our team will be there if you need help.
• Have a sense of humor. Let’s face it. In this day and age, we should all try to laugh a little more and enjoy the moment.
• Believe in your ability to make a difference. Whether that is working one-on-one with a customer or taking part in one of our charity events.
• Are results-focused, but also on the right way to get them. We will not ever compromise our value and integrity, and we expect the same from our employees.

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