Agent / Agente du service des comptes clients

Long & McQuade; Dartmouth; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the music retail industry is seeking an accounts receivable specialist who is also a musician. This role involves managing customer accounts, ensuring timely collections, and providing exceptional customer service. The ideal candidate will possess strong communication skills and the ability to work independently while handling various tasks efficiently.

Qualifications

• Must be a musician who plays at least one instrument.
• Experience with consumer credit and collections is an asset.

Responsibilities

• Collection of accounts receivable and outstanding rentals.
• Assist customers with inquiries about their accounts.
• Provide regular status reports to management.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Organizational skills

Customer service

Initiative

Tools

Microsoft Office

Job description

Job Responsibilities

• Collection of accounts receivable, outstanding rentals, and bad debts
• Credit approvals for term and balance forward accounts
• Credit approvals for consumer and commercial account rentals
• Assist customers inquiring about their accounts and rents
• Locate new contact information for credit customers
• Perform sundry account maintenance
• Registration of accounts through Personal Property Registry
• Work with Equifax reports and their reporting criteria
• Work with Small Claims Courts system
• Provide regular status reports to the Store Manager
• Provide monthly status reports to the Account Services Regional Manager

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent interpersonal, communication and negotiation skills
• Ability to provide a high level of customer service, both in-store and over the phone
• Thorough organizational skills
• Ability to take initiative and work independently
• Ability to lift and carry large boxes
• Ability to take ownership of tasks and follow them through to resolution
• Basic knowledge of Microsoft Office (Excel, Word, Outlook)
• Experience with consumer credit and collections an asset