Transactions Lead - British Columbia - (REMOTE)

eXp World Holdings; Richmond; Remote; CAD 62,000 - 72,000; Full time

Job summary

eXp World Holdings is seeking a Transaction Lead to manage transaction processing in British Columbia. This remote role requires strong organizational skills, a background in real estate, and the ability to oversee a team effectively. The ideal candidate will have experience managing remote teams and a commitment to delivering exceptional customer service.

Benefits

Life Insurance and AD&D

Paid Vacation

Paid Holidays

Paid Personal Days

Paid Sick Days

Stock option

Mobile phone / internet allowance

RRSP employer match

Fully remote environment

Amazing company culture

Qualifications

• 2+ years of management / supervisory experience preferred.
• Ability to read and interpret real estate contracts and documents.
• Proven track record of managing a remote workforce preferred.

Responsibilities

• Oversees all processes related to Transaction Processing.
• Coordinates documentation flow from agents to lawyers.
• Implements a training program for new and existing staff.

Skills

Organizational skills

Time management

Problem solving

Customer service

Collaboration

Communication

Education

BA / AA preferred

High School Diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

SkySlope

LoneWolf

Job description

Position at eXp Canada

We are one of the with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in British Columbia, Canada.

Who is eXp?

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24 / 7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us at eXp Realty – a 7x Glassdoor Best Places to Work organization!

What you will do

The Transaction Lead plays a key role at eXp Realty and oversees all processes related to Transaction Processing in their province. They provide oversight and management of the team members in their province and work closely with other departments to ensure efficient processes are put in place, documented, and effectively communicated.

The Transaction Lead is responsible for the organization of the Transaction Management Team who coordinates the flow of documentation from the agent to lawyers / notaries and other real estate companies involved in the contract. The Transaction Lead ensures that the processes being completed by the team are being done timely and accurately as they are a vital part of the overall workflow.

eXp Realty is an extremely fast-paced environment and candidates must be extremely organized and able to manage their time efficiently.

• Directly oversees team members in assigned province
• Serves as the primary point of contact for escalations or day-of questions from management / other departments as well as Brokers, agents, and other eXp partners
• Oversees overtime and is responsible to notify Management of staffing needs
• Coordinates and ensures team coverage alongside the Manager
• Assists team when additional coverage is needed by performing TS tasks
• Ensures processes and procedures are documented, always updated, and accessible to the team
• Works with counterparts in identifying additional training needs and communicates updated processes / procedures to the team, based on findings of inaccuracies, places TS in mandatory training.
• Implements a training program for both new hire and existing staff
• Ensures that the back office team is properly trained and staffed
• Reviews weekly activity reports and determines where further clarification, training, or oversight is necessary
• Keeps current and new policies updated as a reference point for the team
• Work alongside the Manager to ensure metrics and expected turnaround time frames by province are being met
• Collaborates and implements new processes and initiatives across the department
• Strategizes and pivots based on business needs and differences between provinces
• Subject matter expert in eXp technologies and ensures systems and processes are running according to compliance standards and as efficiently as possible
• Assists in implementing growth strategies
• Collaborates and contributes projects as assigned by management
• Accountable for the following in their province :
• Monthly closeout
• Agent interactions
• Province collaboration
• Audit findings
• Overtime monitoring
• Performs periodic audits of transaction files for compliance
• Assists with the successful transition of onboarding transactions for Mega Teams
• Administers Transaction Group in Workplace, posting information, sharing to other eXp Groups when appropriate, and making sure roster and Transaction Team Org Chart is kept accurate at all times
• Liaison between Accounting and Transactions
• Monitors and works with the Brokerage Operations team to identify additional training and/or communication needs for the team as well as agents, or Brokerage Operations.
• Conducts Performance Improvement Plans when necessary
• Sits in with the Transaction Manager as 2nd person when performance talks are needed.
• Ability to maintain confidentiality and work well with agents;
• Pays close attention to current and projected transaction counts to help properly staff provinces and prepare for growth
• Respond to agents’ questions in a timely and professional manner;
• Work independently, resolve problems in a timely manner
• Other Accountabilities as Assigned

How you will grab our attention

• BA / AA preferred
• High School Diploma
• Proven track record of managing a remote workforce preferred
• Focus on delivering a world-class customer service / experience;
• 2+ years of management / supervisory experience preferred
• Highly collaborative and capable of working with internal partners to facilitate successful results
• Ability to read and interpret documents including real estate contracts, leases, and settlement statements, and lawyer letters.
• Highly adaptable and a clear-thinking problem solver;
• A self-starter on individual projects and a contributing member on team projects with a "can do" attitude;
• Excellent written, verbal, and organizational skills;
• Professional telephone skills;
• Strong organizational, prioritization, and time management skills;
• Positive, trustworthy, and dependable;
• Proficiency in Microsoft Outlook, Excel, and Word;
• SkySlope and LoneWolf (Back Office) experience preferred
• Ability to work remotely with no direct in-person supervision

If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!

What eXp Canada provides

• Life Insurance and AD&D
• Subscription to Calm and Vitality Wellness Programs
• Paid Vacation
• Paid Holidays
• Up to 4 Paid Personal Days
• 5 Paid Sick Days
• One time stock option
• 20 / pay cheque for the first two pays of the month for your mobile phone / internet
• RRSP employer match will be available in the near future
• Fully remote environment
• Amazing company culture
• And more..

The starting base pay for this position is $62,500 CAD per year in our lowest geographic cost of living market and is dependent upon many factors such as location, experience, skills, and training. Base pay is only one part of the total compensation package offered to employees in recognition of their hard work and is determined within a range to allow for growth and development within a role.

eXp World Holdings is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.