Merchant Success Manager

副歴; Vancouver; On-site; CAD 85,000 - 95,000; Full time

Job summary

A rapidly growing ecommerce leader is seeking a Merchant Success Manager to enhance merchant satisfaction and success. This role involves establishing processes, supporting team building, and driving performance while fostering a positive culture. The ideal candidate will be customer-centric, experienced, and passionate about helping merchants succeed.

Benefits

Career development with leadership roadmaps

Equity in the company for all employees

Catered lunch and healthy snacks

Gym membership

Generous retirement plans with 401K matching

Fully funded health insurance

Dog-friendly office environment

Extra leave options, including sabbaticals

Flexible working arrangements

Qualifications

• Solid background in sales, customer success, or related fields.
• Prioritize merchant needs and advocate for their success.

Responsibilities

• Provide personalized support and strategy to merchant partners.
• Collaborate with teams to drive merchant retention and revenue growth.
• Develop efficient processes to improve Merchant Success team effectiveness.

Skills

Customer-Centric

Effective Communicator

Values-Driven

Entrepreneurial Spirit

Hardworking & Priority-Oriented

Passionate

Job description

We are AfterSell by Rokt, a hyper-growth Shopify ecommerce leader.

Aftersell by Rokt enables SMB companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce Network power billions of transactions. In December 2022, Rokt’s valuation increased significantly, supporting our rapid expansion. In February 2024, Aftersell was acquired by Rokt. We practice transparency in career paths and compensation. Our well-defined career ladder and transparent compensation reflect our commitment to clarity and fairness. Rokt’stars constantly strive to push boundaries and innovate.

We are looking for a Merchant Success Manager

Compensation : $85,000-$95,000 salary, employee equity plan grant, and world-class benefits.

As a Merchant Success Manager at AfterSell, you will play a crucial role in ensuring merchant success and satisfaction. Your responsibilities include providing personalized support, guidance, and strategy to our merchant partners, helping them maximize our tools' value and achieve their business goals. You will report to the Head of Merchant Success and collaborate with cross-functional teams to drive merchant retention and revenue growth.

As AfterSell continues to scale, you’ll be central to building an outstanding team and experience for our merchants.

About the Role :

• Establish Processes: Collaborate with the Head of Merchant Success to develop and implement efficient processes and playbooks to improve the effectiveness of the Merchant Success team.
• Support Team Building: Assist in identifying and hiring exceptional talent to grow the team.
• Drive Performance: Work with leadership to develop strategies that drive performance and meet goals.
• Promote Culture: Contribute to fostering a positive, inclusive culture that resonates throughout the company.
• Make the Connection: Build strong relationships with merchant contacts, acting as an owner and advocate.
• Align on Value & Drive Expansion: Highlight product value to merchants and identify opportunities for growth of the AfterSell product line.

Requirements :

• Customer-Centric: Prioritize merchant needs and advocate for their success.
• Experienced: Solid background in sales, customer success, or related fields.
• Effective Communicator: Convey complex concepts clearly and compellingly.
• Values-Driven: Demonstrate integrity, excellence, respect, and collaboration.
• Entrepreneurial Spirit: Thrive in fast-paced environments and adapt quickly.
• Hardworking & Priority-Oriented: Commit to delivering results and managing tasks effectively.
• Passionate: Find fulfillment in helping merchants succeed and contributing to growth.

About Rokt’stars :

Our community of curious explorers aims to unlock ecommerce potential. We embrace action, risk-taking, and innovation, valuing diversity, transparency, and humility. We strive to make a positive impact globally.

Benefits :

• Career development with leadership roadmaps and a $5000 annual training allowance.
• Equity in the company for all employees.
• Catered lunch, healthy snacks, and gym membership.
• Generous retirement plans with 401K matching and fully funded health insurance.
• Dog-friendly office environment.
• Extra leave options, including sabbaticals.
• Opportunity to work with top talent and travel to offices worldwide.

We value work-life balance and offer flexible working arrangements, including the option to work from anywhere up to a week each quarter.

If this role interests you, apply here and our recruiting team will be in touch.