Field Service Representative - Vision

ATS Automation Tooling Systems Inc; Cambridge; On-site; CAD 65,000 - 95,000; Full time

Job summary

Join a dynamic team at an innovative company dedicated to advancing automation solutions in the life sciences sector. As a Field Service Representative specializing in vision systems, you will design and troubleshoot cutting-edge machine vision technologies that enhance quality in medical and pharmaceutical applications. This role offers the chance to work independently and collaboratively, ensuring that customer needs are met while contributing to meaningful projects that improve lives. With a strong emphasis on professional growth and a commitment to sustainability, this position provides an exciting opportunity to make a difference in a supportive and inclusive environment.

Benefits

Competitive starting salaries

Overtime pay eligibility

Paid vacation

Employee Incentive Bonus program

Comprehensive health and dental benefits

Tuition reimbursement program

4% RRSP matching program

Optional Employee Share Purchase Program

Qualifications

• 3+ years of experience in machine vision and factory automation.
• Proficiency in an object-oriented programming language is essential.

Responsibilities

• Design and maintain machine vision solutions for diverse industries.
• Travel to customer locations for support and service representation.

Skills

Machine Vision

Troubleshooting

Programming

Communication Skills

Interpersonal Skills

Education

Post-secondary degree in Engineering Physics

Degree in Engineering Science or Physics

Tools

Microsoft Word

Microsoft Excel

Vision Software Libraries

Job description

ATS Company: ATS Corporation

Requisition ID: 14104

Location: Cambridge, ON, CA, N3H 4R7

Date: Mar 8, 2025

Field Service Representative - Vision

The world isn’t standing still, and neither is ATS Life Sciences - We don’t follow the trends. We set them!

Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team, a division of ATS Corporation, a publicly traded global enterprise with a proud history. We are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world.

Job Description

ROLE SUMMARY:

The Field Service Representative (Vision) will be responsible for design, development, troubleshooting, and documentation of complete machine vision solutions within custom automation equipment. Programming of Vision Systems and skilled in troubleshooting of vision systems and applications. Need for good organization skills as well as self-discipline, working well with minimal supervision.

RESPONSIBILITIES:

1. Vision Systems Design:
   • Maintain turnkey machine vision solutions in support of ATS Cambridge division – Service Department. This includes all lighting, optics, cameras, frame-grabbers, processing algorithms, opto-mechanical fixtures and material handling units.
   • Understand machine vision system performance requirements in inspection, assembly, and functional process systems across a wide variety of industries such as automotive, semi-conductor, and pharmaceutical/medical.
   • Perform analysis and simulation of optical and lighting solutions.
   • Determine opto-mechanical, electrical and software interface requirements of the vision system to the machine.
   • Capture vision system requirements and specific design details by writing Requirement, Design, Verification, Validation and Calibration Specifications.
   • Coordinate and collaborate with the mechanical, electrical and software departments to ensure the requirements are implemented.
   • Develop and maintain image processing applications using commercial or in-house vision software libraries including application GUIs.
   • Integrate and test vision system modules on a machine during integration and buyoff phases.
   • Determine machine vision module capabilities using statistical and other industry standard verification and validation techniques.
2. Service Representation:
   • Identify high risk areas and evaluate different approaches to mitigate risks, including quoting, designing, implementing and conducting Proof of Principle or Engineering studies.
   • Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
   • Required to work independently or as part of a team.
   • Ensure alignment of customer objectives with on-site work plan.
   • Support developing operating and troubleshooting knowledge of the operations team.
   • Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment.
   • Make recommendations to repair/replace only items that require repair/replacement.
   • Travel to both domestic and international customer locations for long and short-term support.
   • Lead on-site team and liaise with customer and ATS Project Manager.
   • Coordinate third party vendors and assist in resolving technical issues as required.
   • Complete detailed Service Report for the services provided on a daily/weekly basis. Ensure customer issues have been resolved through follow-up communication and project/case closure if required.
   • Be available to be on call on a rotational basis.
   • Communicate with internal and external customers to understand needs and support resources and solutions accordingly.
   • Facilitate warranty/non-warranty claims with the customer.

Qualifications

Education:
· A post-secondary degree in Engineering Physics, Engineering Science or Physics or equivalent.

Experience:
· This is a very technically challenging role, requiring a good mix of theory and hands-on practice.
· A minimum of three years of experience with machine vision, motion control and robots in system design and integration of factory automation projects is required.
· Demonstrated proficiency in at least one object-oriented programming language is essential including the development of user interfaces.
· Strong preference will be given to designers with a proven background in the development of optical, illumination and machine vision systems.
· Experience in the development of Image processing algorithms is also preferred.
· The successful candidate is a good communicator, displays professionalism and has well-developed interpersonal skills with the ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure. Must have experience and be proficient with Microsoft Word and Excel. Individuals must have the ability to quickly gain knowledge to readily troubleshoot systems.

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.

Why YOU should join our ATS Life Sciences Systems team:

1. We value our PEOPLE: The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.
2. What we do MATTERS: our Life Sciences projects contribute to improving the lives of people around the world! ATS has made a commitment to be carbon neutral by 2030!
3. INNOVATION and PROBLEM SOLVING is at our core: Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving.
4. We prioritize internal GROWTH & DEVELOPMENT: ATS offers endless opportunities for professional growth and development – with a tuition reimbursement program, individual development programs and a commitment to promoting from within - there is space for you to grow your career at ATS!
5. We offer COMPETITIVE Total Rewards: Competitive starting salaries, overtime pay eligibility, paid vacation, Employee Incentive Bonus program, comprehensive health and dental benefits including Lifestyle Spending Account, 4% RRSP matching program and optional Employee Share Purchase Program.
6. A place to BELONG: We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.