Healthcare Operations Centre Dispatcher

Paladin Security; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Scheduling Coordinator to manage work schedules for Security Guards in the healthcare sector. This role involves maintaining scheduling software, collaborating with Client Service Managers, and ensuring accurate scheduling needs are met. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a friendly, outgoing personality. Join a team that values detail orientation and teamwork, where your contributions will help streamline operations and enhance service delivery in a dynamic environment.

Benefits

Medical Insurance

Dental Insurance

Paid Vacation

Qualifications

• Must possess a High School Diploma; post-secondary education is an asset.
• Excellent written and oral skills in English required.
• Strong computer skills including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Create, update, and modify work schedules for Security Guards.
• Coordinate with Client Service Managers to meet scheduling needs.
• Track overtime and report results to senior management.

Skills

Scheduling Software (winTEAM)

Customer Service

Decision-Making Skills

Communication Skills

Time Management

Problem Solving

Organizational Skills

Education

High School Diploma

Post-Secondary Education

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Job Skills / Requirements

• Create, update and modify work schedules for Security Guards within Paladin Security for the healthcare contract.
• Maintain scheduling software (winTEAM) and coordinate any entry completed by anyone within or outside the healthcare operations center to ensure accuracy
• Work with Client Service Managers to ensure that all scheduling needs are met, and that client and site information is accurate
• Strategically plan schedules to ensure effective use of resources and minimal overtime is acquired
• Provide information to guards, managers, and department manager as requested regarding additional shifts, vacation requests, last minute book-offs, shift availability and shift cancellations
• Liaise with the Alberta Protective Services Operations Center to ensure all scheduling requirements are being fulfilled
• Help track overtime on a pay period basis and report the results to senior management, while trying to minimize any unnecessary overtime

Requirements:

• Must possess a High school Diploma, Post-Secondary education is an asset
• Previous customer service experience is an asset
• The ability to use judgement and decision-making skills to evaluate situations and establish priorities
• Must have an outgoing, friendly, and extroverted personality
• Excellent written and oral skills in English, with the ability to effectively communicate with a diverse workforce
• Strong computer skills; including Word, Excel, PowerPoint and Outlook
• Ability to learn quickly and navigate through new software is an asset
• Able to work effectively and efficiently in a deadline driven environment
• Strong time management, multitasking, problem solving, and organizational skills
• Must be detail oriented, team player, self-motivated, and able to take direction

#INDCAL

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Paid Vacation

This is a position 1st Shift, 2nd Shift, 3rd Shift, Weekends.

Travel is not required