Marketing Project Manager (Customer Resiliency)

Dexian; Richmond; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Project Manager to support their Customer Resiliency Marketing team. The role involves managing consumer-facing creative projects, ensuring successful project delivery, and collaborating with various stakeholders. Ideal candidates will have a background in regulated industries and strong project management skills.

Qualifications

• 3-4 years in banking or regulated industries.
• 3+ years of Project Management focused on marketing.

Responsibilities

• Own marketing delivery of projects across channels.
• Manage multiple project plans and communicate dependencies.
• Develop and own project documentation.

Skills

Leadership

Communication

Stakeholder Management

Attention to Detail

Education

Bachelor's degree

Job description

Seeking a Project Manager to support our Customer Resiliency Marketing team. The Project Manager will own marketing delivery across workstreams supporting our customer engagement and offers strategies in a highly well-managed way. Customer Resiliency is a large and formidable organization designed to support our customers who need the most support. Our mission is to help our customers rebound faster after a setback or lengthier period of hardship. We are on a mission to build a best-in-class performance marketing organization. With functions spanning consumer marketing, consumer insights, creative, brand marketing, and marketing operations, the team enables and activates marketing initiatives across the entire ecosystem.

Working on the Customer Resiliency Marketing team, the Project Manager will be responsible for managing consumer facing creative projects, owning processes, and exercising project controls. The Project Manager will plan and demonstrate a cohesive understanding of the deliverables, tasks, dependencies, team resourcing, forecasting and process.

In addition, the PM constantly assesses project risks and communicates contingency plans to the necessary stakeholders. They will work with business leadership, designers, Brand creative, research, legal, compliance, and product, to develop, manage and optimize marketing programs and campaigns to drive results. The right candidate is always up for learning new things and excels at figuring out a solution to the seemingly impossible requests.

Key Responsibilities:

• Own the successful marketing delivery of projects for our pod, across channels (app, email, SMS, letters, claims, articles, etc.).
• Manage multiple project plans revising and ensuring dependencies and risks are captured and communicated.
• Communicate clearly with members across our team and with partners throughout the duration of each project.
• Work with leadership to take in, scope, backlog and kickoff work.
• Develop and own all project documentation, including timelines and scoping documents.
• Solve most project level issues with a high degree of autonomy.
• Propose solutions to senior team members to help solve large-scale challenges.

Knowledge, Skills, and Abilities:

• Work collaboratively with multiple team members across departments (creative teams, leadership/exec team members, engineers, marketers, production).
• Excellent leadership, communication, and stakeholder management skills.
• Superb attention to detail, good judgement, and listening skills.
• Awesome attitude and passion for products and marketing.

Minimum qualifications:

• 3-4 years in banking, financial or other highly regulated industries.
• Bachelor's degree or equivalent experience in a related field.

Preferred qualifications:

• 3+ years of Project Management focused on marketing
• High competency and proven track record of project management of large engagements and integrated creative projects.
• Experience managing a high volume of creative and campaign types in parallel.
• Experience with various project types, including email, SMS, letters, digital, etc.
• Ability to thrive in a fast-paced environment working with multiple stakeholders.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.