Sales Support Associate

Payworks; Vancouver; On-site; CAD 48,000 - 52,000; Full time

Job summary

Payworks, a leading workforce management solutions provider, is seeking a Sales Support Associate in Vancouver. This role involves providing exceptional client service, managing office operations, and supporting the Sales team with administrative tasks. Ideal candidates will have a background in business and strong communication skills, contributing to a positive workplace culture.

Benefits

Comprehensive employer paid benefits

Professional development opportunities

Community-minded culture with paid volunteer days

3 weeks vacation to start

Annual wellness subsidy

Costco membership

Fun office environment

Qualifications

• Post-secondary education, preferably in a Business program.
• Demonstrated skills in office administration with strong attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• First point of contact for clients and visitors, providing exceptional service.
• Manage day-to-day office operations and support the Sales team.
• Conduct data analysis and maintain sales tools and reports.

Skills

Attention to detail

Time management

Organizational skills

Customer centricity

Verbal communication

Written communication

Problem-solving

Decision-making

Education

Post-secondary education in Business or related field

Tools

CRM software

Microsoft Office

Job description

Doing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated as well as committed to developing world-class products and providing a progressive workplace culture where Doing Right by People is our purpose.With clients of all sizes from coast to coast and more than 500 employees, we currently have an exciting opportunity on our Sales team for the right candidate. Salary range : $48,000 - $52,000

DOING RIGHT BY PEOPLE – IT’S WHAT WE DO Reporting to the Vice President - Sales Operations, the Sales Support Associate is the first point of contact for existing and prospective Payworks clients in the Western region as well as the first face that the visitors to our Pitt Meadows office will be greeted by. You will use your communication, administrative and service skills to assist callers and visitors with professionalism, integrity and a high level of customer service. In addition, you will provide day-to-day administrative support to the Western region, including managing supply orders and running print jobs. This role will also provide administrative support to the Sales team, including data analysis and reporting, and assist the Implementation team, when required. Overall, the Sales Support Associate plays a pivotal role in maintaining efficiency within the sales function while contributing to the overall smooth operation of the office environment.

WHY YOU SHOULD CHOOSE PAYWORKS

• Comprehensive employer paid benefits for you and your family and excellent pension plan with employer contributions.
• Plenty of professional development opportunities.
• Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”.
• 3 weeks vacation to start, flex time and parental leave benefits.
• Cool perks – Annual wellness subsidy, Costco membership, fun office environment and more!

PROVIDE AN EXCEPTIONAL CLIENT EXPERIENCE – IT’S WHAT YOU’LL DO

• Make a great first impression – Payworks takes pride in delivering superior client service to businesses across Canada. You will act as the first point of contact for visitors and clients reaching out to our office, greeting them, answering their calls, responding to or directing their queries and questions as well as conducting preliminary needs analysis.
• Ensure smooth office administration - Manage day-to-day office operations, including handling phone calls, processing inbound and outbound deliveries, scheduling appointments, running print jobs, and maintaining office supplies. This role also often includes supporting employee workspace assignments, organizing meetings, coordinating travel arrangements, and assisting with basic accounting tasks like expense reporting or invoicing.
• Work with a team – You will support the Western region, by managing supply orders, conducting testing of our on-site printing services and running print jobs as needed. You will work closely with the Sales and Implementation teams to ensure that client and prospect enquires are handled effectively. From providing administrative support to the Sales team and assisting the Implementation team with data entry, to relaying messages and covering short-term absences, you will play a key role in ensuring a smooth client experience.
• Manage sales tools – Administration of the value add program for the Western Region will be your responsibility. This includes conducting calls to existing clients, tracking all activity, and funneling leads for additional services to the sales team and providing feedback to the management on call outcomes. In addition, you will maintain up to date sales tools, such as the CRM, and create and maintain reports for tracking and analysis of sales activities, territory analysis, campaign tracking and sales summaries on behalf of the team.
• Enhance your career – We are committed to providing opportunities for personal growth and development that encourage our people to excel and make a real difference throughout their career journey. We will provide a solid training experience to set you up for success!

WHAT YOU’LL NEED TO SUCCEED

• Post-secondary education, preferably in a Business program or related field.
• Demonstrated skills in office administration with strong attention to detail, time management and organizational skills with focus on customer centricity.
• Excellent verbal and written communication skills.
• Working knowledge in CRM software and Microsoft Office with proficiency in Word and Excel.
• Demonstrated problem-solving and decision-making ability.
• Is personable and has the ability to work independently while demonstrating resourcefulness in the use of available tools and support resources.
• Previous experience in retail, banking, sales or customer service is an asset.

The Sales Support Associate reports into the Payworks Pitt Meadows office.

Payworks is committed to providing an inclusive, accessible environment, and collaborating with employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. Payworks welcomes and encourages applications from all persons. Individuals applying for employment with Payworks may request accommodations at all stages of recruitment and employment from Human Resources.

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