Manager, The Bridge

CMHA HPE Addictions and Mental Health Services; Belleville; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading community organization is seeking a Manager for The Bridge, responsible for overseeing operations and supporting staff in delivering integrated care. The role requires strong leadership, program coordination, and collaboration with partner organizations to ensure effective service delivery. The ideal candidate will have a background in social services and experience in managing diverse teams while fostering a supportive work environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employer-Matched Pension Plan

Flexible Work Arrangements

Professional Development Opportunities

Wellness Programs

Qualifications

• Minimum of five years of experience in program coordination or operations management.
• Experience working with individuals facing mental health challenges.

Responsibilities

• Oversee daily operations and support frontline staff in service delivery.
• Ensure efficient service delivery and adherence to care principles.

Skills

Program Coordination

Operations Management

Problem Solving

Communication

Conflict Resolution

Education

Post-secondary education in social services

Tools

Microsoft Office

Job description

Position: Manager, The Bridge

Location: Belleville, Ontario

About Us:

The Canadian Mental Health Association Hastings Prince Edward (CMHA HPE) provides a wide range of services and programs to support individuals aged 16 and older in achieving their mental health and addiction recovery goals. Committed to promoting mental wellness and resilience, CMHA HPE offers crisis intervention, addiction services, and mental health support, ensuring everyone in the community has access to the resources they need to feel well. By fostering inclusive and supportive environments, CMHA HPE empowers individuals to lead fulfilling and healthy lives.

Position Summary:

The Manager, The Bridge reports to the Director and plays a key role in overseeing daily operations, ensuring service coordination, and supporting frontline staff in the delivery of integrated care and social services. The Manager provides operational leadership, program coordination, and administrative oversight for The Bridge. Working closely with partner organizations and frontline staff, this role ensures efficient service delivery, scheduling oversight, and adherence to anti-stigma and trauma-informed care principles. The Manager serves as a key liaison between program staff and the Director, supporting both operational needs and long-term program goals.

Qualifications & Experience:

• Post-secondary education in social services, community development, public administration, or a related field, or an equivalent combination of education and experience.
• Minimum of five years of experience in program coordination, operations management, or frontline service delivery in a community-based setting.
• Experience working with individuals experiencing homelessness, mental health challenges, and substance use.
• Familiarity with anti-stigma practices, trauma-informed care, and low-barrier service models.
• Experience in staff supervision, scheduling, and team leadership.
• Experience overseeing diverse teams, including clinical, security, and operations staff.
• Strong understanding of integrated care models, community-based health and social services, and system navigation.
• Strong problem-solving skills and the ability to adapt to evolving client and operational needs.
• Knowledge of crisis response and intervention strategies.
• Experience managing staff and providing mentorship, support, and performance feedback.
• Ability to build strong relationships with partner organizations, staff, and clients.
• Excellent verbal and written communication skills.
• Ability to engage with diverse stakeholders, including government representatives, funders, and community organizations.
• Conflict resolution skills and the ability to foster a supportive work environment.
• Strong ability to manage sensitive situations with discretion and professionalism.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint) and computer skills, including database and client management systems.
• Ability to remain current with program-related IT developments and use digital tools effectively for program management.
• Experience using client management systems and digital tools for service coordination.
• Must possess a valid Ontario Driver’s License and have regular access to a reliable vehicle and provide proof of adequate vehicle insurance.
• Required to provide a satisfactory criminal reference check (CRC) and Vulnerable Sector prior to hire.

Benefits and Perks:

At the CMHA HPE, we prioritize the well-being and professional growth of our employees. We offer a comprehensive benefits package that includes health, dental, and vision insurance, a generous paid time off policy, and an employer-matched pension plan through HOOPP. Our team members enjoy flexible work arrangements to support a healthy work-life balance, ongoing professional development opportunities, and access to wellness programs and resources. Additionally, we provide a supportive and inclusive work environment that values diversity and fosters a culture of collaboration and respect. Join us and be part of a community dedicated to making a meaningful impact on mental health and well-being.

How to Apply:

Please submit a resume and cover letter quoting competition number 2025-035 to [e-mail].

Accessibility Statement:

The Canadian Mental Health Association HPE is committed to creating an inclusive and accessible workplace for all employees. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we strive to ensure that our recruitment and hiring processes are barrier-free and provide accommodations for candidates with disabilities. If you require an accommodation at any stage of the recruitment process, please inform us and we will work with you to meet your needs. We are dedicated to fostering an environment that respects and values the diversity of our team and the communities we serve.