Health Advocate Concierge - Customer Service

Health Care Service Corporation; Stevensville; On-site; Full time

Job summary

Join a purpose-driven company committed to empowering employees and fostering professional growth. This role is ideal for someone passionate about providing exceptional concierge-level service in the healthcare sector. You'll be responsible for guiding members through their healthcare journey, answering inquiries, and collaborating with clinicians to ensure optimal health outcomes. If you thrive in a dynamic environment and enjoy making a difference in people's lives, this opportunity is perfect for you.

Benefits

Health and wellness benefits

401(k)

Paid time off

Parental leave

Disability insurance

Tuition reimbursement

Employee assistance programs

Paid holidays

Qualifications

• Experience in concierge-oriented customer service.
• Knowledge of health benefit plans and the insurance industry.

Responsibilities

• Provide concierge guidance to members regarding health benefits.
• Assist members in navigating the healthcare system.

Skills

Verbal communication skills

Written communication skills

Attention to detail

Customer service experience

Knowledge of medical terminology

Education

Associate degree

Bachelor's degree

Tools

PC proficiency

Web proficiency

Job description

At HCSC, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Responsible for an integrated member experience, providing concierge guidance, and answering questions from members and providers regarding medical, behavioral health, and prescription benefits and claims. Assisting members in assessing tools, health partner options, and setting provider appointments through various communication channels such as phone, webchat, or written correspondence. The incumbent is a subject matter expert who may handle projects and assist in training others. They are responsible for navigating the healthcare system and helping members reach optimal health by collaborating with clinicians from medical, behavioral health, or pharmacy sectors.

*** This position is on-site and requires you to be in office in Abilene, TX, Danville, IL, or Quincy, IL. Unless you are currently a telecommuting internal candidate, this is NOT a remote position. ***

Required Job Qualifications

• Associate degree with 2 years of experience OR Bachelor's degree with 1 year of experience OR 3 years of concierge-oriented customer service experience.
• Experience emphasizing care planning, assisting customers in selecting in-network providers, and training customers on tools.
• Knowledge of medical terminology.
• Experience building trust and providing concierge-level service.
• Clear and concise verbal and written communication skills, including motivational interviewing techniques.
• Attention to detail and strong documentation skills.
• Web and PC proficiency.

Preferred Job Qualifications

• Associate degree in Health Science or Health Studies or Bachelor's degree.
• Knowledge of HCSC customer service systems, processes, and products.
• 3 years of concierge-oriented customer service experience in an insurance environment.
• Clinical or social work expertise.
• Experience in coordinating medical services.
• Knowledge of health benefit plans and the insurance industry.

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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to support your life outside of work. Our benefits include health and wellness benefits, 401(k), pension, paid time off, parental leave, disability insurance, supplemental life insurance, employee assistance programs, paid holidays, tuition reimbursement, and other incentives. Learn more at https://careers.hcsc.com/totalrewards.

The offered compensation will vary based on skills, education, knowledge, and experience. This role may include an annual incentive bonus plan, subject to plan terms and conditions.

HCSC Employment Statement

We are an Equal Opportunity Employer dedicated to creating a welcoming environment that respects and values the diverse differences of our employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Base Pay Range

$18.10 - $37.10