Agent Customer Experience

GLS Canada; Montreal; Remote; CAD 1,000; Full time

Job summary

A leading company in logistics is seeking a Customer Experience Agent to join their team. This full-time position offers the flexibility of working from home while ensuring high-quality customer service. The role involves responding to inquiries, resolving issues, and providing solutions to enhance customer satisfaction. Candidates should possess strong problem-solving skills and be bilingual. Comprehensive training and support will be provided, along with a range of benefits including group insurance and corporate discounts.

Benefits

Six-week paid training

All necessary equipment provided

Group insurance

RRSP

Annual salary review

Corporate discounts

Access to employee assistance program

Referral bonus

Qualifications

• Advanced bilingual proficiency required.
• Experience in problem-solving and customer service.

Responsibilities

• Responding to customer inquiries via phone.
• Providing solutions and resolving issues.
• Delivering excellent customer service.

Skills

Bilingual proficiency

Problem-solving

Ability to work under pressure

Autonomy

Resourcefulness

Job description

We are currently looking for a Customer Experience Agent at our Head Office in Dorval.

To apply:

[e-mail]

Job Details:

• Job ID: MTLCSR2025
• Schedule: Monday to Friday, 9:00am to 6:00pm
• Contract: Full-time, permanent, Work from home
• Salary: $20.50 per hour
• Workplace address: 10 500 avenue Ryan, Dorval, H9P 2T7

Benefits and Responsibilities:

• Six-week paid training at our Dorval terminal
• All necessary equipment provided for work from home
• Responding to customer inquiries via phone
• Providing solutions and resolving issues
• Pick-up planning
• Research for lost packages
• Other related tasks
• Delivering excellent customer service
• Bilingual proficiency (advanced)
• Problem-solving experience
• Ability to work under pressure
• Autonomy and resourcefulness
• Group insurance
• RRSP
• Annual salary review
• Corporate discounts
• Access to employee assistance program
• Referral bonus