General Manager (RN / RPN) preferred

Chartwell Retirement Residences; Lac-Brome; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading provider in Retirement Living seeks a General Manager to lead a passionate team in delivering exceptional customer care. The ideal candidate has extensive experience in the Long-Term Care sector and a strong commitment to service excellence. Join us and make a meaningful impact in the lives of residents as you foster a culture of engagement and accountability.

Qualifications

• 3-5 years’ experience in a leadership role.
• Experience in LTC, Retirement Living, or Hospitality.
• Very strong communication skills.

Responsibilities

• Manage an interdisciplinary team of Managers, Sales Consultants and front line employees.
• Ensure focus on key results: Financial, Customer Service, Employee Engagement, Reputational Risk.
• Apply service standards and align with RESPECT values.

Skills

Leadership

Communication

Decision-Making

Problem-Solving

Budget Management

Job description

The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day.

Note : Full-service Long-Term Care (LTC) site

Our General Managers are accountable to :

Manage Talent :

• Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;
• Build a strong team : sources, selects and onboards key talent;
• Actively plan for succession;
• Develop employees : coaches and manages performance.

Drive Results :

• Expect personal accountability
• Recognize and rewards results
• Ensure focus on our 4 key results : Financial, Customer Service, Employee Engagement, Managing Reputational Risk

Lead and Influence :

• Lead culture;

Ensure Commitment to Service Excellence :

• Apply service standards to decision making;
• Align with our RESPECT values;
• Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess :

• Experience in the LTC (Long-Term Care) sector, Retirement Living, Hospitality, or a related field.
• Minimum of 3-5 years’ experience in a leadership role;
• Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
• Demonstrated decision-making, problem-solving, and budget management skills.