Ecosystem Community Lead - 18 Month contract

Scotiabank; Old Toronto; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a purpose-driven team as an Ecosystem Community Lead, where you will enhance the employee and visitor experience within a dynamic environment. This role involves providing on-site and virtual support, managing communications, and ensuring compliance with policies. You'll collaborate with various teams to execute engagement activities and contribute to continuous improvement initiatives. This position offers the chance to make a significant impact in a leading bank, committed to fostering an inclusive culture and supporting your professional growth. If you're adaptable, organized, and passionate about customer service, this is the perfect opportunity for you.

Qualifications

• Excellent customer service focus and strong organizational skills required.
• Proficiency in Microsoft Office, especially Excel, is essential.

Responsibilities

• Support employee and visitor experience in the Ecosystem.
• Manage communications and assist in onboarding/offboarding processes.

Skills

Customer Service

Microsoft Office Suite

Excel

Organizational Skills

Communication Skills

Problem-solving Skills

Knowledge of HR Policies

First Aid Certification

Tools

MS Teams

Workplace

Data Management Tools

Job description

Title: Ecosystem Community Lead - 18 Month contract

Requisition ID: 208969

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

As an Ecosystem Community Lead, you will work with a larger management team to support all operations for the Ecosystems. You will ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

An Ecosystem is defined as a physical space typically consisting of 2-3 floors, housing an interconnected population of approx. 500 employees who share a common purpose.

Is this role right for you? In this role, you will be responsible for:

Employee & Visitor Experience:

• Provide support and facilitate a first-class employee and visitor experience.
• Support all aspects of the Ecosystem onsite and virtually through the mastery of multiple platforms: MS Teams, Office Space, Workplace, and MS Office Suite.
• Report updates to Community Lead and Management for supported Ecosystems within defined parameters.
• Manage all communications to and from the Ecosystem population via the centralized designated channels.
• Work closely with varying teams or groups to support the execution of engagement activities within the Ecosystems.
• Assist in onboarding/offboarding and orientation into the covered Ecosystems to other Scotia Bank Employees and external visitors.

Administration, Facility Management and Continuous Improvement:

• Assist in providing general administrative support and ad-hoc projects as required.
• Ecosystem issue tracking and remediation through established processes.
• Financial accountability through timely submission and tracking of vendor invoices.
• Contribute to a team focus of continuous improvement, improving how we work, including the experiences and environment within the Ecosystems.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Other relevant administrative and/or project duties/asks as assigned and/or required.

On-site and Virtual Support:

• Providing on-site Ecosystem and site re-entry support where provincial guidelines allow.
• Managing and reporting on Ecosystem and site capacity through the use of centralized tools.

Other:

Acts as contingent staffing for other reception areas as well as Operation Coordinators & Leads, covering absences including breaks, vacations, sick days.

Do you have the skills that enable you to succeed in this role? We'd love to work with you if you have:

• Excellent customer service focus record.
• Knowledge of Microsoft Office skills, with high proficiency in Excel and data management.
• Thorough knowledge and understanding of the department’s policies and procedures.
• Strong organizational skills and ability to set priorities and manage time.
• Excellent communication and interpersonal skills in dealing effectively with issues and interacting with internal and external parties.
• Adaptable, flexible, critical thinker, and excellent problem-solving skills.
• Good knowledge of Bank HR policies practices and legal requirements.
• Standard First Aid is a plus.

Working Conditions:

• Work in a standard office-based environment; non-standard working hours - shifts can run between 8:30AM - 5:00PM or 7:30AM - 4:00PM.
• Occasional shift coverage (7:30AM – 4:00PM or 9:30AM – 6:00PM) of Ecosystem Community Leads is required.
• The position is primarily non-physical with intermittent periods of sitting or standing. Intermittent periods of concentration are required while working on computers and verifying the accuracy of documents/reports. Incumbent is required to move throughout the Ecosystems as staff is located in multiple locations.
• Due to the nature of the position and accountabilities, a Work From Home option is not supported.
• Small area of physical activity - physically lifting items and packages when delivered.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.