Ecommerce Specialist (B2B)

Brandt Group of Companies; Regina; On-site; CAD 60,000 - 85,000; Full time

Job summary

A leading company is seeking an Ecommerce Specialist (B2B) in Regina, SK to enhance online sales channels and drive profitability. This role involves collaborating with teams across marketing and sales to optimize user experience and involves operational responsibilities related to content management and user analytics.

Qualifications

• Experience in operating web content management systems.
• Ability to understand business needs and translate them for online content.
• Strong collaboration skills with cross-functional teams.

Responsibilities

• Manage web content to provide a consistent user experience.
• Support site users and develop user support materials.
• Conduct user behavior analytics and feedback gathering.

Skills

Web Content Management Systems

User Behavior Analytics

Collaboration

Customer Experience Optimization

Job description

Brandt is currently looking to fill an Ecommerce Specialist (B2B) position in our Regina, SK location. This position will report to the Manager of Portals within the Customer Experience Team and will assist in growing our online sales channels. In this role, you will be responsible for supporting Brandt’s ecommerce roadmap, driving online revenue and profitability, and optimizing the day-to-day customer experience on Brandt’s ecommerce platforms. You will work closely with cross-functional teams including marketing, sales, and operations. Join the expanding Brandt Marketing Team and help us deliver value to our dealers, customers and employees. This position provides a unique opportunity for growth and presents meaningful challenges regardless of your current experience and skill level. Apply today to be a part of a growing company with many opportunities ahead.

Duties & Responsibilities

Site Content

• Through expertise in operating web content management systems, provide a consistent and positive experience to users.
• Understand the business needs of internal stakeholders as they relate to the Portal.
• Collaborate with business stakeholders to plan, deliver, and maintain online content.
• Assist in the development & implementation of operational standards required for content management within the online experience being delivered.
  
  

User Experience

• Understand the relationship between site users and Brandt.
• Provide direct support to site users as needed.
• Assist in the development & delivery of user support materials.
• Maintain tools for gathering relevant user behavior analytics and feedback.
  
  

Development & Operations Team

• Understand how web applications are built and operated.
• Act as a contributing member of the Portal Development & Operations team.
• Translate and effectively communicate relevant user behavior analytics and feedback.
• Support as needed with testing and other application development tasks.