Ecommerce Operations Help Desk

FortNine; Laval; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in the e-commerce space is seeking passionate individuals to join their operations team. The role involves managing orders, resolving issues, and providing operational support in a fast-paced environment. Ideal candidates will possess excellent communication skills in both English and French, strong Microsoft Excel knowledge, and the ability to multitask effectively. This is a full-time on-site position located in Montreal, offering a chance to be part of a people-first team dedicated to quality service and staff development. If you thrive in a dynamic setting and are eager to contribute, this opportunity is perfect for you.

Qualifications

• Excellent communication skills in English and French, both written and verbal.
• Strong knowledge of Microsoft Excel and web research skills.

Responsibilities

• Manage orders and ensure timely fulfillment and processing.
• Resolve order-related issues with vendors and couriers.

Skills

Communication Skills

Problem Solving

Microsoft Excel

Web Research Skills

Multitasking

Powersports Knowledge

Tools

SQL

Job description

Hello! We’re FortNine. We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels. If you’re looking to join a team dedicated to top-notch quality service, promoting staff development, and establishing itself as an industry-dominant leader in the e-commerce space, then we’d love to hear from you!

At FortNine, Operations is in our DNA; we're experts in the space, and we thrive within it! If you are passionate about providing an elite level of service to both customers and your peers, are a problem solver able to combine scrappy start-up execution (as a philosophy; we've been around for almost 20 years!) with a high standard for excellence, and thrive in a fast-paced tech-enabled environment, then FortNine is for you!

Key Responsibilities:

• Order Management: Place orders with vendors within specified timeframes, ensuring timely fulfillment and smooth processing.
• Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order-related issues, ensuring a seamless customer experience.
• Order Verification & Risk Analysis: Helping in conducting thorough fraud and risk assessments on orders and resolving any payment-related concerns efficiently.
• Communication: Maintain strong communication with customers, vendors, couriers, and banks as needed to support daily operations. A friendly and professional attitude is key—we’re a people-first team!
• Operational Support: Assist the customer service and operations teams by providing timely updates and responses on related tasks.

Job Requirements:

• This position is a full-time on-site position. Candidates must be located in Montreal, QC.
• English & French: Excellent communication skills, both written and verbal.
• Strong Microsoft Excel knowledge. Understanding SQL queries an asset.
• Excellent web research and navigation skills.
• Ability to contribute to a team while also working independently. We don’t believe in micro-managing.
• Ability to work in a fast-paced environment and multitask during a peak seasonal surge, and remain productive during the subsequent off-season.
• Powersports knowledge is not necessary, but is an asset (automotive, motorcycle, off-road, snowmobile, MTB, marine, and ATV).