Ecommerce Fulfillment Associate (On-site)

JD Sports Fashion PLC; Surrey; On-site; CAD 42,000 - 60,000; Full time

Job summary

JD Sports Fashion PLC in Canada seeks a Retail Fulfillment role to support in shaping and delivering a premium in-store and online fulfillment experience. You will work closely with warehouse, product, customer experience, retail, and ecommerce teams to optimize order processing and stock handling.

Ideal candidates will demonstrate strong communication, calm under pressure, and meticulous attention to detail, plus a team-oriented approach and familiarity with Shopify or similar systems.

Qualifications

• Excellent written and verbal communication skills.
• Calm, confident under pressure.
• Strong attention to detail.
• A team player who knows when to loop in senior staff and ask for assistance; you’re humble enough to ask for support when you need it.
• Experience working with Slack, Shopify and a warehouse management system is a bonus.

Responsibilities

• Collaborate with other fulfillment leads to optimizing processes.
• Order processing and shipping to ensure orders are processed within 24-48 hours.
• Daily data-entry and reporting.
• Collaborate with the retail back-of-house team to receive and put away new stock.
• Results tracking to increase eCommerce fulfillment performance.
• Work with Customer Experience team to update systems and communicate order status.
• Inventory management and cycle counts.
• Coordination and timely processing of online returns.

Skills

Communication skills

Under pressure

Attention to detail

Team player

Tools

Slack

Shopify

Warehouse management system

Job description

JD Sports Fashion PLC in Canada seeks a Retail Fulfillment role to support in shaping and delivering a premium in-store and online fulfillment experience. You will work closely with warehouse, product, customer experience, retail, and ecommerce teams to optimize order processing and stock handling.

Ideal candidates will demonstrate strong communication, calm under pressure, and meticulous attention to detail, plus a team-oriented approach and familiarity with Shopify or similar systems.