ECommerce Brand Advocate Analyst (12 Month Contract)

The Home Depot Canada; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading home improvement retailer in Toronto is seeking a Strategic Business Analyst for their Brand Advocate Program. This role focuses on enhancing vendor relationships and eCommerce strategies by leveraging data analytics. The ideal candidate has 3-5 years of eCommerce experience, strong communication skills, and proficiency in analytics tools. This position involves hybrid work, requiring in-office presence four days a week.

Qualifications

• 3-5 years eCommerce experience required.
• Client facing experience an asset.
• Strong aptitude for presenting eCommerce and sales metrics.

Responsibilities

• Leverage eCommerce expertise to create dashboards and reports.
• Build relationships and influence strategic decisions with vendors.
• Create and manage project plans and goal trackers.

Skills

Clear, Concise and Persuasive Communication

Aptitude for Data Analytics

eCommerce Expertise

Organization and Project Management Skills

Engaging Storytelling

Education

University / College degree in a related area

Tools

Excel

Powerpoint

Looker

Tableau

Adobe Analytics

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview :

The Brand Advocate Program allows Home Depot’s largest supplier partners to invest in having an assigned Analyst who works with that vendor to optimize their eCommerce and interconnected experience with Home Depot Canada.

As an eCommerce expert, you’ll play a pivotal role in driving results that will positively impact the shopping experience for our DIY and Pro customers. You’ll work directly with some of Home Depot’s largest vendor partners and collaborate with internal cross-functional teams to develop and implement data-driven content and business strategies.

Key Responsibilities :

Strategic Business Analyst

• You will leverage your eCommerce expertise and aptitude for data analytics to create dashboards and run reports to help your vendor(s) to make strategic data-driven decisions about their business.
• The key here is using the data to tell a clear and concise story to the vendor and to provide actionable insights.
• Skills required : Ability to turn sales metrics into insights that are easily understood by executive audiences, expertise in eCommerce and content best practices, experience with Excel and aptitude to learn other analytics tools.

Account Manager

As the dedicated point of contact for your assigned vendors, you will be responsible for building strong relationships and influencing strategic decisions.

You will work with your vendor(s) and internal teams to prioritize eCommerce projects including new product onboarding, content enrichment, deep-dive analysis and others.

Skills required : Ability to communicate clearly and concisely, engaging presentation skills, build relationships with stakeholders at all levels, diplomatically navigate difficult conversations.

Project Management

As part of project management, you will create tickets, follow-up on project status with internal teams and occasionally help to populate forms for back-end data quality.

Create and manage a detailed project plan and goal tracker in consultation with your vendor(s) and internal stakeholders.

Skills required : Ability to prioritize competing projects, detail oriented and organized, self-motivated to drive results based on vendor needs and priorities.

Competencies :

Communicates Effectively

Action Oriented

Drives Results

Plans and Aligns

Collaborates

Skills :

Clear, Concise and Persuasive Communication

Strong professional written and verbal communication skills including the ability to communicate effectively via charts and graphs.

Confident presenting to larger groups (20+ attendees) including senior-level executives.

Engaging storyteller with ability to navigate difficult conversations.

Client-facing experience an asset.

Aptitude for Data Analytics & eCommerce Expertise

Understanding of key eCommerce sales metrics and content best practices.

Intermediate to advanced Excel and Powerpoint skills.

A passion for Analytics and an aptitude to learn analytics tools such as Looker, Tableau and Adobe Analytics

Organization and Project Management Skills

Effectively prioritize projects with a high volume of competing requests.

Ability to work independently in ambiguous situations without a clear roadmap.

Direct Manager / Direct Reports :

Reports to Brand Advocate Supervisor

Travel Requirements :

Commute to head office 4 days per week (Monday-Thursday)

Occasional visits to the GTA Home Depot stores

Physical Requirements :

Extended sitting

Repetitive tasks

Hybrid Work :

Toronto Store Support Center - 1 Concorde Gate, North York

In office Monday - Thursday.

Working Conditions :

Office, Store

Minimum Education :

University / College degree in a related area of study, or equivalent experience

Minimum Years of Work Experience :

3-5 years eCommerce experience required

Client facing experience an asset

eCommerce expertise and online merchandising best practices

Strong aptitude for presenting eCommerce and sales metrics

Other Requirements / Assets :

Experience with Looker, Tableau, Adobe Analytics an asset

Advanced capability in MS PowerPoint, Excel, Word, Outlook an asset

Minimum Leadership Experience :

Not required

Certifications :

None