Ecommerce Account Manager

Mercana; Surrey; On-site; CAD 65,000 - 80,000; Full time

Job summary

A leading home furnishings wholesaler is seeking an Ecommerce Account Manager to manage sales and enhance online customer experience across digital retail channels. Responsibilities include sales management, collaboration with design and marketing teams, and data analysis. The ideal candidate has a Bachelor's degree and 2-3 years of related experience. The position offers a competitive salary, performance bonuses, and a dynamic work environment.

Benefits

Competitive Salary Package

Performance Bonus based on Sales KPIs

Annual vacation packages starting at 2 weeks

Extended Health & Dental

Company-funded events

Qualifications

• 2-3 years proven experience in ecommerce sales management or account management role.
• Strong analytical skills and proficiency in web analytics tools.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage sales, assortments, and promotions across e-commerce channels.
• Collaborate with cross-functional teams to enhance online experiences.
• Analyze KPIs to gain insights and develop action plans.

Skills

Analytical skills

Communication skills

Relationship building

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

Web analytics tools

Power BI

MS Office Suite

Job description

Vision:

Mercana is a leading home furnishings wholesaler in North America, with interior designers and retail partners worldwide. As a "design-first" company, we create unique pieces for the home each season, including wall art, furniture, lighting, and home decor accessories. We are looking for great people to help our company grow.

The Ecommerce Account Manager plays a critical role in managing sales, assortments, promotions, events, marketing activities, and channel strategy across all digital retail online e-commerce channels. This role drives sales growth by optimizing content, analyzing key performance indicators (KPIs), and leading initiatives to enhance the online customer experience and increase category sales.

RESPONSIBILITIES:

1. Sales and Assortment Management:

• Understand current and prospective retail ecommerce trends, issues, and buying motives.
• Maximize product assortment to achieve maximum sales results.
• Analyze business KPIs to gain insights into customer behavior and preferences and develop action plans to optimize sales.
• Demonstrate strong knowledge and expertise in products and categories.

2. Cross-functional Collaboration:

• Collaborate with cross-functional teams, including Product Design, Marketing, IT, Customer Experience, and Warehouse to enhance online experiences.
• Provide insights and proposals for best-in-class online sales, campaigns, and initiatives.
• Recommend enhancements to Mercana content for online use and other customer channels

3. Pricing Management:

• Manage Minimum Advertised Pricing (MAP) and Manufacturer Suggested Retail Prices (MSRP) for the online channel.
• Utilize web analytics to make data-driven decisions and analyze the effectiveness of online campaigns.

4.Forecasting and Reporting:

• Provide purchasing forecasts for key selling items and major promotional events.
• Deliver detailed monthly and quarterly results overviews to management.

5. Relationship Building:

• Build strong relationships with key decision-makers at ecommerce channel partners.
• Represent Mercana Furniture & Decor professionally and positively.

6. Market Monitoring and Analysis:

• Monitor reports for market share, visitation, and revenue performance from major search channels.
• Identify new opportunities and address any concerns promptly.

7. Special Projects and Compliance:

• Attend trade shows to build rapport with ecommerce buyers and support other customers.
• Take a lead role in special projects aimed at enhancing multi-channel customer experience and achieving sales goals.
• Ensure compliance with packaging, quality, and speed-to-market standards.

QUALIFICATIONS:
•Bachelor's degree in Business Administration, Marketing, or related field.
• 2- 3 years proven experience in ecommerce sales management or account management role.
• Strong analytical skills and proficiency in web analytics tools. Proficiency in Power BI preferred.
• Excellent communication and interpersonal skills.
•Ability to build and maintain strong relationships with key stakeholders.
• Proficiency in MS Office Suite, including Excel, PowerPoint, and Word.
• Ability to travel throughout North America as required for trade shows and customer visits.

WHAT WE OFFER:

• Competitive Salary Package
  • Budgeted Salary Range: $65,000 to $80,000 based on experience.
  • Performance Bonus based on Sales KPIs
  • Annual vacation packages start at 2 weeks
  • Extended Health & dental, including an HCSA
  • Access to exclusive discounts and deals for Mercana staff.
• A dynamic work environment with great coworkers
• A beautiful office space.
• Company-funded events
• Career development potential

If you are a self-motivated professional seeking a rewarding opportunity to excel in the furniture distribution and retail sector, we want to hear from you. Join our team at Mercana and become part of a dynamic and customer-focused organization that values innovation and teamwork.

To apply, please submit your resume highlighting your relevant experience and accomplishments. We appreciate all applicants' interest, but only those selected for an interview will be contacted.

Mercana is an equal-opportunity employer. We embrace diversity and strive to create an inclusive environment for all employees.