eComm Management Analyst

RBC; Bedford; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual to join their Client & Data Management group. This role involves maintaining critical client and account data, ensuring accuracy across trading systems, and collaborating with various stakeholders. The ideal candidate will have a strong background in data management within Capital Markets and possess excellent communication skills. Join a dynamic team that values innovation and offers opportunities for professional growth, all while contributing to the success of the organization and its clients.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

Coaching and development opportunities

Dynamic work environment

Work/life balance options

Qualifications

• Experience in data management within Capital Markets.
• Ability to maintain client and account data accurately.

Responsibilities

• Maintain client and account data in Capital Markets systems.
• Act as a subject matter expert on Client & Data Management projects.

Skills

Business Analytics

Critical Thinking

Customer Analytics

Data Analysis

Detail-Oriented

Problem Solving

Taking Initiative

Tools

MS Office (Excel, Access)

Bloomberg

Job description

The Client & Data Management group is responsible for driving the overall data strategy and data management goals for RBC CM. The team is accountable for ensuring that the organization is aware of our data intent, that all of our solutions are aligned to our intent and that we are consistently delivering value to our business teams through our active work and influence. The Client & Data Management team is accountable for the implementation and maintenance of the reference data that is used in our operational processes, accountable for maturing our data governance controls as well as participating actively in business and regulatory initiatives that have a significant data impact.

This role will :
•Maintain client and account data in Capital Markets front and back office systems.
•Ensure that all accounts are cross referenced into the supporting DM repositories
•Support activities in client data and KYC to facilitate onboarding.
•Interact with stakeholders regarding initiatives that relate to eComm management

What will you do?

Maintain client and account level data in Capital Markets front and back office systems.

Manage requests from multiple business areas; understand end to end process and trade flows.

Maintain accuracy across all electronic trading systems for eComm set-ups/updates.

Act as a subject matter expert on Client & Data Management projects

Use appropriate tools and exception management processes to ensure data quality.

Work collaboratively with business partners, IT and Client & Data Management alike.

Strive to proactively seek out efficiencies in processes

Management of data attributes related to regulatory data initiatives

Ensure that all accounts/enablements are cross referenced into the supporting DM repositories

Proactively escalate issues as they arise and coordinate with the leadership team to ensure that we are able to manage expectations

Engagement with Client & Data Management Globally regarding initiatives that relate to eComm management

Assistance with production of appropriate metrics and root cause analysis

Review of source system reconciliations – perform root cause analysis

Review of exception queues - perform root cause analysis

What you need to succeed?

• Excellent oral and written communication skills.
• Excellent team working capabilities.
• Ability to network and build strong relationships.
• Ability to multi-task and quickly adapt to new processes
• Ability to be flexible, innovative, organized
• Firm understanding of how Capital Markets operates and familiarity with traditional Capital Markets product offerings.
• Previous experience of party data management in trading and settlement systems
• Experience of working in a data management function within an Investment Bank.
• Strong ability to prioritize under both normal and pressure situations
• MS Office – Should be highly proficient, primarily in the use of Excel and Access.

Preferred

• Working Knowledge of Bloomberg.
• Working Knowledge of Process change management.
• Working Knowledge of electronic platforms.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Flexible work/life balance options

Job Skills

Business Analytics, Critical Thinking, Customer Analytics, Data Analysis, Detail-Oriented, Problem Solving, Taking Initiative

Job Summary

Job Description

What is the opportunity?

The Client & Data Management group is responsible for driving the overall data strategy and data management goals for RBC CM. The team is accountable for ensuring that the organization is aware of our data intent, that all of our solutions are aligned to our intent and that we are consistently delivering value to our business teams through our active work and influence. The Client & Data Management team is accountable for the implementation and maintenance of the reference data that is used in our operational processes, accountable for maturing our data governance controls as well as participating actively in business and regulatory initiatives that have a significant data impact.

This role will :
•Maintain client and account data in Capital Markets front and back office systems.
•Ensure that all accounts are cross referenced into the supporting DM repositories
•Support activities in client data and KYC to facilitate onboarding.
•Interact with stakeholders regarding initiatives that relate to eComm management

What will you do?

• Maintain client and account level data in Capital Markets front and back office systems.

• Manage requests from multiple business areas; understand end to end process and trade flows.

• Maintain accuracy across all electronic trading systems for eComm set-ups/updates.

• Act as a subject matter expert on Client & Data Management projects

• Use appropriate tools and exception management processes to ensure data quality.

• Work collaboratively with business partners, IT and Client & Data Management alike.

• Strive to proactively seek out efficiencies in processes

• Management of data attributes related to regulatory data initiatives

• Ensure that all accounts/enablements are cross referenced into the supporting DM repositories

• Proactively escalate issues as they arise and coordinate with the leadership team to ensure that we are able to manage expectations

• Engagement with Client & Data Management Globally regarding initiatives that relate to eComm management

• Assistance with production of appropriate metrics and root cause analysis

• Review of source system reconciliations – perform root cause analysis

• Review of exception queues - perform root cause analysis

What you need to succeed?

• Excellent oral and written communication skills.
• Excellent team working capabilities.
• Ability to network and build strong relationships.
• Ability to multi-task and quickly adapt to new processes
• Ability to be flexible, innovative, organized
• Firm understanding of how Capital Markets operates and familiarity with traditional Capital Markets product offerings.
• Previous experience of party data management in trading and settlement systems
• Experience of working in a data management function within an Investment Bank.
• Strong ability to prioritize under both normal and pressure situations
• MS Office – Should be highly proficient, primarily in the use of Excel and Access.

Preferred

• Working Knowledge of Bloomberg.
• Working Knowledge of Process change management.
• Working Knowledge of electronic platforms.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Flexible work/life balance options

Job Skills

Business Analytics, Critical Thinking, Customer Analytics, Data Analysis, Detail-Oriented, Problem Solving, Taking Initiative

Additional Job Details

Address:

90 WESTERN PKY:BEDFORD

City:

BEDFORD

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-04-30

Application Deadline:

2025-05-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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About the company

Royal Bank of Canada (RBC), is a diversified financial services company. The Company provides personal and commercial banking, wealth management services, insurance, investor services and capital markets products and services on a global basis. The Com...