ECH - Warranty Technician

Empire Homes; Brantford; On-site; CAD 73,000 - 94,000; Full time

Benefits offered by this job

Short-term incentive program

Job summary

Empire Homes is seeking a Warranty Technician for Brantford, ON. The role focuses on post-closing in-home repairs and customer consultations in the Niagara Region.

Replacement position with hourly pay between $35.00 and $45.00, plus eligibility for a short-term incentive program. Ideal candidates have a High School Diploma and 2–3 years in homebuilding or skilled trades, with proven customer service excellence.

Qualifications

• High School Diploma is required or equivalent.
• 2-3 years of experience in homebuilding or skilled trade.
• Demonstrated outstanding customer service experience.

Responsibilities

• Perform in-home warranty tasks across residential repairs and consultations.
• Communicate progress and trade interventions to administrators and supervising technicians.
• Be available for on-call responses after regular hours for emergencies.

Skills

Customer service

Education

High School Diploma

Job description

Your Impact at Empire

Empire Homes is seeking a Warranty Technician in the Niagara Region! In this role, you will provide excellent customer experience to homeowners post-closing during in home repairs and consultations. This role is located in the Brantford, ON. This posting is for a replacement position.The expected hourly wage for this role in $35.00 - $45.00/hour. This position is also eligible to participate in our short term incentive program.

Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations

What We Are Looking For:

• High School Diploma.
• 2-3 years of experience in the homebuilding industry or as a skilled trade.
• Ability to demonstrate outstanding customer service.

Why Join Empire Homes

Joining Empire Homes isn’t just about finding a job; it’s about establishing a meaningful connection with the work you do. At Empire, we are redefining what it means to work in the homebuilding industry by fostering a culture of creativity and excellence. We firmly believe our employees are the cornerstone of our success, and we're committed to Guiding Growth, Every Step of the Way.

Here are some exclusive offerings at Empire that we are really excited about – and we think you’ll appreciate too:

• Opportunity to collaborate with some of the most skilled professionals in the homebuilding industry.
• Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program.
• Enjoy peace of mind with our employer paid benefits.
• Invest in your future with employer sponsored RRSP plans.
• Keep growing your career with continuing education support and opportunities for learning & development.
• Join a company that believes your time outside of work is just as important as your time inside work.

What You’ll Be Doing Each Day

• Performs tasks under multiple trade functions such as residential construction, renovations and repairs as required by Construction Performance Guidelines or as directed.
• Effectively communicates and reports progress and trade interventions required to administrators and supervising technicians.
• This position may require technicians be available got “on-call” after regular hours for emergencies.
• Regularly review work orders for upcoming scheduled repairs andlocateand retrieve necessary material to complete assigned work orders prior to repairs.
• Demonstrate courtesy and professionalism with all associates and homeowners.
• Miscellaneous dutiespertaining tocommunity and job site cleanliness, maintenance, security etc.
• Suggest and make recommendations for process improvements.

Who We Are

We are one of North America’s largest private homebuilders, with operations in Ontario, Texas, Georgia, Tennessee, the Carolinas, and Colorado. There is no set path at Empire Homes; we empower you to shape your career in ways you may never have imagined. We create opportunities that Support Where You’re Headed.

Empire Homes is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodation throughout the recruitment and selection process for any qualified applications under the respective provincial human rights codes. Please advise a member of our team if you require accommodation to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Notice of AI Use in Recruitment:

We use AI technology and tools to support streamlining parts of our candidate screening process. Every step involving AI is reviewed and guided by our People & Culture team to ensure objectivity, equity, and compliance with our company policies, federal and provincial/state legislation and create apeople-centered experience.

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