Call Center Representative

UPS; Fredericton; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a part-time customs clearance specialist. This role involves engaging with customers to obtain essential shipment information while also identifying potential sales leads. With flexible hours and a supportive environment, you will thrive in a fast-paced setting, utilizing your bilingual skills in English and French. Enjoy competitive pay, benefits, and opportunities for advancement within a Fortune 50 company. If you are eager to make an impact and grow your career, this position is perfect for you.

Benefits

Paid Vacation

Vision Benefits

Health Benefits

Dental Benefits

Employee Discounts

Paid Training

Pension Plan

Free Onsite Parking

Weekly Pay

Overtime

Qualifications

• Bilingual in English and French with excellent communication skills.
• Previous call and sales experience preferred.

Responsibilities

• Obtain customs clearance information and process inbound shipments.
• Identify sales prospects and sell UPS Brokerage services.

Skills

Verbal Communication in English

Written Communication in English

Verbal Communication in French

Written Communication in French

Sales Experience

Multitasking Skills

Typing Speed (40+ wpm)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Summary

This position obtains customs clearance information on shipments via phone, also processes inbound shipments and maintains verbal contact with the public. This role identifies sales prospects and strategically probes customers for volume expectations.

Job Type: Part-Time / Permanent

Workdays: Monday to Friday (must be able to work ALL 5 days of the week)

Shift Hours: must be able to work a minimum of 25 hrs. per week

• Shift 1: 12.30 PM to 4.30 PM
• Shift 2: 5.00 PM to 9.00 PM

Shift Duration: 4 hours a day (requires flexibility with Start and Finish time)

Work Location: 900 HANWELL ROAD FREDERICTON, NB E3B 6A2

Hourly Wage: $17.75 per hour

Key Responsibilities and Duties

• Obtains broker information on shipment so shipments can be accurately assessed for duties and taxes by the designated broker.
• Procures information for potential sales leads from UPS freight customers.
• Sells UPS Brokerage services to suspected sales prospects.
• Performs administrative duties such as processing qualified sales and resolving customer issues.

Requirements

• Excellent verbal and written English (proficiency) and French (proficiency) communication skills – Required
• Bilingual: English and French (proficiency) - Required
• Previous call experience – Required
• Intermediate computer skills: Word, Excel, and Outlook (Microsoft Office)
• Previous sales experience - Preferred
• Typing speed of 40+ words per minute with 90% accuracy
• Ability to work with minimal supervision
• Strong multitasking skills
• Ability to work in a fast-paced environment

Compensation and Benefits

• 2 weeks of paid vacation after one year of service.
• Vision, health, and dental benefits after 60 days of service.
• Weekly Pay/ Direct Deposit- Every Friday.
• Overtime.
• Immediate access to UPS ‘Employee Discounts’ upon hiring.
• Paid training.
• Pension Plan.
• Free Onsite Parking.
• Opportunity for advancement within a Fortune 50 Company.

Expenses/Working Conditions

• Adhere to the company’s Appearance Guidelines.