Business Management Specialist, Procedures and Process Management (3127)

TD Bank; Ottawa; On-site; CAD 91,000 - 137,000; Full time

Job summary

An established industry player is seeking a skilled Business Management professional to contribute to strategic initiatives and support the development of business strategies. This role involves leading diverse work activities, managing projects with enterprise impact, and collaborating with multiple teams to enhance operational efficiency. The ideal candidate will have a strong background in project management and stakeholder engagement, along with a commitment to fostering a positive work environment. Join a dynamic team dedicated to innovation and excellence in customer service.

Benefits

Health and Well-being Benefits

Retirement Plans

Paid Time Off

Career Development Programs

Recognition Programs

Qualifications

• 7+ years of relevant experience preferred.
• Undergraduate degree required.

Responsibilities

• Contribute to strategic direction and business management activities.
• Manage relationships with control functions and ensure compliance.
• Provide thought leadership and industry knowledge.

Skills

Strategic Planning

Project Management

Policy Implementation

Stakeholder Management

Risk Management

Education

Undergraduate Degree

Job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies are designed to allow colleagues to progress through the salary range over time as they advance in their roles. The actual base pay offered may vary based on skills, experience, knowledge, location, and organizational needs.

As a candidate, you are encouraged to discuss compensation details openly with your recruiter for more specific information.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

• Contribute to the strategic direction of the business management function and support the development and implementation of strategies aligned with overall business goals.
• Plan, lead, manage, and oversee diverse work activities requiring coordination across multiple areas.
• Lead and manage the implementation of policies, processes, procedures, and changes across various functions.
• Provide expertise and support for enterprise or cross-functional projects and initiatives, including solution design and testing.
• Facilitate discussions and provide thought leadership to executive audiences, developing roadmaps, strategic plans, frameworks, and goals.
• Partner with management and leadership teams, recognizing industry trends, issues, and opportunities, and advising senior management accordingly.
• Collaborate effectively with multiple teams across initiatives and domains, influencing and aligning efforts as needed.

SHAREHOLDER

• Adhere to enterprise frameworks and methodologies related to business management activities.
• Manage relationships with control functions, ensuring compliance with regulatory and enterprise requirements.
• Stay informed of emerging issues, trends, and regulations, assessing their impact on the bank.
• Identify key issues, escalate appropriately, and participate in governance and risk management activities.

EMPLOYEE / TEAM

• Provide thought leadership and industry knowledge within the area of expertise.
• Support a positive work environment emphasizing service, quality, innovation, and teamwork.
• Identify opportunities to enhance productivity and operational efficiency.
• Work collaboratively within the team and support knowledge sharing.

BREADTH & DEPTH

• Operate autonomously, often leading within a specialized business management function.
• Provide expert advice and guidance to stakeholders and team members.
• Handle projects with potential enterprise impact, focusing on short to medium-term issues (6-12 months).
• Manage complex projects independently, often reporting to senior management or executives.

EXPERIENCE & EDUCATION

• Undergraduate degree required.
• 7+ years of relevant experience preferred.

Who We Are:

TD is a leading global financial institution, the fifth largest bank in North America. We serve over 27 million households and businesses worldwide, with more than 95,000 colleagues committed to our vision of being the Better Bank and enriching lives through our services.

We prioritize customer experience, innovation, and building capabilities to shape the future of banking. We support our colleagues' growth through leadership, development, mentorship, and training programs.

Our Total Rewards Package

Our Total Rewards include base salary, variable compensation, health and well-being benefits, retirement plans, paid time off, discounts, career development, and recognition programs. Learn more at this link.

Additional Information:

We are committed to supporting our colleagues' success through development programs and benefits. Please note that employment regulations may vary by Canadian province or territory.

Colleague Development

We offer career planning, regular development conversations, online learning, and mentoring to help you achieve your goals and explore various career paths within TD.

Training & Onboarding

We provide comprehensive training and onboarding to ensure your success in the role.

Interview Process

Interested candidates will be contacted to schedule interviews. We aim to communicate outcomes promptly via email or phone.

Accommodation

We value accessibility. Please inform us if accommodations are needed during the interview process.

We look forward to your application!

Language Requirement (Quebec only):

Not applicable

We comply with all federal laws prohibiting discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, disability, or genetic information.