Sales & Reception Coordinator (Trenton/Campbellford)

WS Audiology; Quinte West; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Sales & Reception Coordinator to join their dedicated team. This full-time, onsite role offers a unique opportunity to support multiple clinics while providing exceptional client experiences in hearing care. Ideal candidates will possess strong administrative and customer service skills, thrive in a fast-paced environment, and be passionate about community engagement. Join a forward-thinking organization that values innovation and client satisfaction, and take your career to the next level with this exciting opportunity.

Benefits

Mileage Reimbursement

Bonus Program

Flexible Working Hours

Qualifications

• Completion of high school diploma or equivalency; post-secondary education is an asset.
• Prior experience in customer service, administration, and retail/b2c sales.

Responsibilities

• Act as a front-line point of contact for clients attending appointments.
• Balancing schedules for clinicians and maintaining accurate patient information.
• Participating in community events to promote our services.

Skills

Customer Service

Administration

Sales

Communication Skills

Event Planning

Education

High School Diploma

Post-secondary Education in Marketing or Business

Tools

MS Office

Scheduling Software

Job description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are looking for a multi-faceted Sales & Reception Coordinator who will support the continued success of our Quinte and Northumberland HearCANADA Satellite clinics. This is a permanent full-time position onsite at our clinic in Trenton with some support being provided to our Campbellford clinic and some occasional coverage at our West end Belleville clinic (mileage paid). This opportunity would be a great career move for someone with strong administration/customer service skills.

Key Position Information:

• $21 - $24 per hour starting compensation based on experience + eligibility to participate in our bonus program
• 8:30 - 4:30 pm working hours Monday to Friday
• Onsite position at our clinic with coverage being provided at other nearby clinics (mileage paid)

What you'll be responsible for:

• Act as a front-line point of contact for clients attending appointments or walk-in visits to our clinic
• Balancing schedules for clinicians and maintaining systems and physical files with accurate patient information and appointment specifics
• Participating in some community events on behalf of HearCANADA to promote our services as Canada's number one choice for hearing care
• Processing payments (cash, card, insurance), including some third-party billing
• Ordering office supplies
• Assisting clinicians with hearing product sales
• Helping with general hearing aid care/maintenance and sterilization of equipment within the clinic

What we are looking for:

• Completion of high school diploma or equivalency; post-secondary education or courses in marketing, business, or healthcare would be an asset, though not required
• Prior experience in customer service, administration, and retail/b2c sales
• Access to a vehicle and a valid driver's license is required as localized travel will be required for events and coverage at other clinics (mileage paid)
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Experience in event planning, lead generation, business development a strong asset
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners
• Proficiency with scheduling software and MS Office

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.