Reception Associate - OpenRoad Mazda Port Moody

OpenRoad Auto Group Limited; Port Moody; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Reception Associate to join their dynamic team in Port Moody. This full-time position offers a fantastic opportunity to work in a collaborative environment where customer service is paramount. You will be the first point of contact for customers, guiding them to the appropriate departments and ensuring their inquiries are handled efficiently. With a commitment to employee growth and a vibrant workplace culture, this role is perfect for someone who thrives in a fast-paced setting and is eager to contribute to a leading automotive retail group. Join this forward-thinking company and help shape the future of customer experiences in the automotive industry!

Benefits

Discounted Vehicle Purchasing Program

Boot Allowance

Computer Rebate Program

Employee Referral Program

Employer RRSP Matching

Comprehensive Health and Dental Plan

Training and Development Opportunities

Recognition and Engagement Events

Qualifications

• Strong customer relation skills and ability to multitask effectively.
• Exceptional interpersonal and communication skills over the phone and in person.

Responsibilities

• Direct customers to the correct department and handle inquiries professionally.
• Perform clerical duties and update customer information in CRMs.

Skills

Customer Relation Skills

Interpersonal Skills

Communication Skills

Time Management

Multitasking

Detail-oriented

Professional Appearance

Ability to Work in a Social Atmosphere

Second Language

Education

High School Education

Equivalent Work Experience

Tools

MS Word

MS Excel

CRM Software

Job description

UNLIMITED POSSIBILITIES AHEAD.

Position: Reception Associate

Status: Full-Time

Dealership: OpenRoad Mazda Port Moody

Department: Sales

Salary Range: $18 - $20/hour

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM brands including Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen.
• Amazing incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching.
• Internal and external training & development opportunities for skill-development and growth.
• Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship and empowerment.
• Comprehensive extended health and dental plan, tailored around Associate wellness.
• Recognition and Engagement Events!

ROLE & RESPONSIBILITIES:

• Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages, indicating the caller’s name, company name if applicable, the time and reason for call, and ensure the message gets to the appropriate party.
• Perform clerical and accounting duties as assigned by Management.
• Add and update customer information in CRMs.
• Stay up to date on procedural changes for each dealership.
• Provide the highest level of customer service to ensure satisfaction and retention.
• Follow company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
• Professional personal appearance.
• Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
• Exceptional interpersonal and communication skills over the phone and in person.
• Ability to work and function with all work teams and all department levels.
• Organized and detail-oriented.
• Demonstrated computer skills – MS Word and Excel.
• Must be able to work in an active, social atmosphere without being distracted.
• Professional and confident attitude, strong time management skills.
• A second language is ideal or preferred.
• Completed high school education, or equivalent work experience.

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.

https://orag.bamboohr.com/careers/3733

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US!

We thank all those that have applied. Only those considered for the position will be contacted.