Customer Experience Associate - Cantonese or Mandarin Language Skills an Asset

TD; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

Ein führendes Finanzinstitut sucht einen Customer Experience Associate, der charmant und kundenorientiert ist. In dieser Rolle sind Sie für die Bearbeitung finanzieller Transaktionen und die Bereitstellung hervorragenden Kundenservice verantwortlich. Sie werden Kundenbedürfnisse verstehen und maßgeschneiderte Banklösungen empfehlen, um eine positive Erfahrung zu gewährleisten. Das Unternehmen fördert eine positive, vielfältige Arbeitsumgebung und bietet zahlreiche Entwicklungsmöglichkeiten, um Ihre Karriere voranzutreiben. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Karriereentwicklung

Gesundheitsleistungen

Ruhestandspläne

Bezahlte Freizeit

Bankdienstleistungen zu ermäßigten Preisen

Qualifications

• 1+ Jahre relevante Erfahrung im Kundenservice.
• Starke organisatorische und kommunikative Fähigkeiten.

Responsibilities

• Verarbeitung finanzieller Transaktionen gemäß den Standards.
• Empfehlung maßgeschneiderter Lösungen für Kunden.

Skills

Kundenservice

Finanztransaktionen

MS Office

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Education

High School Diplom

Bachelor-Abschluss oder gleichwertig

Tools

MS Word

MS Excel

MS Outlook

Job description

Work Location:

Vancouver, British Columbia, Canada

Hours:

15

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they advance in their roles. The actual base pay offered may vary based on the candidate's skills, experience, job-related knowledge, geographic location, and other specific needs. As a candidate, you are encouraged to ask questions about compensation and discuss openly with your recruiter for more details.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We aim to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services, referring customers to the appropriate team members or internal partners, ensuring a positive customer experience.

Join TD Canada Trust and embody our values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and feel a sense of achievement by providing excellent customer service? If so, consider applying for the position of Customer Experience Associate. We are looking for an all-around champion who can understand customer needs and recommend the best banking solutions for a positive experience.

In this role, you will:

• Process financial transactions such as deposits, withdrawals, and bill payments according to standard procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and assess customer needs to recommend tailored solutions while maintaining confidentiality.
• Respond to and resolve customer concerns using standard procedures, escalating non-standard issues as necessary.
• Achieve goals and business objectives by promoting banking solutions and completing processes accurately and promptly.
• Connect personally with customers to advise them on banking solutions and processes clearly.
• Help foster a positive, diverse, and equitable work environment by promoting teamwork and participating in personal development.
• Support the team by respecting colleagues, staying dedicated, and keeping everyone informed of routine activities.
• Deliver quality customer experiences and suggest operational improvements to enhance efficiency and excellence.

Job Requirements:

• High School diploma and/or 1+ years of relevant experience.
• An undergraduate degree or equivalent is an asset.
• Strong organizational, planning, and time management skills to thrive in a fast-paced environment.
• Proficiency with MS Office (Word, Excel, Outlook) and internet use.
• Initiative, accuracy, and attention to detail to handle multiple tasks and priorities.
• Effective communication skills, both verbal and written, with a calm, courteous manner.

Knowledge of Cantonese or Mandarin is considered an asset.

Who We Are:

TD is a leading global financial institution and the fifth largest bank in North America by branches. We serve over 27 million households and businesses worldwide, with more than 95,000 colleagues committed to our vision to Be the Better Bank and our purpose to enrich lives.

We are committed to customer experience excellence, believing all colleagues are customer-facing. We innovate to enhance the customer experience and develop capabilities for the future of banking. Whether experienced or new to financial services, we support your growth through leadership, mentorship, and training programs.

Our Total Rewards Package:

Our Total Rewards reflects our investment in colleagues' financial, physical, and mental well-being, including salary, variable pay, health benefits, retirement plans, paid time off, banking discounts, career development, and recognition programs.

Additional Information:

We are excited to consider your application. We provide regular development, training, and a competitive benefits package to help you succeed both professionally and personally.

Please note that employment regulations vary by province or territory within Canada.

Colleague Development:

If you're interested in career growth or skill development, we offer regular performance conversations, online learning, and mentoring programs to help you achieve your goals.

Training & Onboarding:

We will provide necessary training and onboarding to support your success in this role.

Interview Process:

We will contact selected candidates to schedule interviews and aim to communicate outcomes promptly via email or phone.

Accommodation:

We are committed to accessibility. Please inform us if accommodations are needed during the process.

Language Requirement (Quebec only):

Sans Objet