Associate, Client Services, Capital Markets

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 55,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Associate in Client Services to enhance the client onboarding experience. This role involves conducting thorough quality assurance checks, performing Anti-Money Laundering and Know Your Client due diligence, and collaborating with various internal teams to ensure seamless client interactions. You will leverage your analytical skills and knowledge of Capital Markets to assess client risk profiles and deliver exceptional service. Join a forward-thinking organization that values your contributions and supports your professional growth with a competitive salary and comprehensive benefits.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Social recognition program

Qualifications

• Knowledge of AML/KYC for Capital Markets clients.
• Experience with Capital Markets infrastructure and applications.
• Strong problem-solving and research skills.

Responsibilities

• Conduct quality assurance checks for client onboarding.
• Collaborate with internal departments for client remediation.
• Perform AML/KYC due diligence and documentation.

Skills

Analytical Thinking

Auditing

Business Effectiveness

Capital Markets

Client Onboarding

Client Service

Customer Experience (CX)

Detail-Oriented

Strategic Initiative

Teamwork

Education

Degree in Business Administration

Diploma in Economics

Certified Anti-Money Laundering Specialist (CAMS)

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Fenergo

WorldCheck

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As an Associate, Client Services, you will perform quality assurance checks and conduct Anti-Money Laundering / Know Your Client (AML / KYC) due diligence and complete related projects / initiatives by understanding the Enterprise as well as European Policies and Standards pertaining to AML / ATF, Regulatory and Tax Reporting requirements.

Reporting to the Director of Client Services Director, Europe Region, you'll be accountable for successfully completing all assignments and delivering high quality results as per the agreed-upon objectives and timelines. The primary objective is to onboard Capital Markets Institutional clients and the deliverables will be centered around the collection of KYC information and detailed analysis through AML due diligence on counterparties and those associated to the counterparties.

At CIBC we enable the work environment most optimal for you to thrive in your role . Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Client Service – You’ll follow Client Services Procedures and Processes to ensure accurate, smooth and seamless remediation of Capital Markets clients. You’ll be providing training to Analysts and complete quality assurance checks on all files. If needed, you’ll reach out to front office / clients, requesting documentation for onboarding or review purposes. You’ll be acting as first escalation point for the Analysts and other stakeholders. Following up with the client to obtain all documentation and disseminate relevant information to the respective internal teams may also be required.
• Collaboration – You’ll serve as the 2nd level contact for front office sales and internal departments (e.g. Client Management Services, Credit, Legal, Operations etc.) to assist the Analyst who is the 1st level contact on assigned cases / clients. In addition, you’ll need to keep open lines of communication to coordinate with the business supervisor and responsible teams, to complete their respective tasks in the client onboarding system in order to bring all onboarding cases to completion on a timely basis. At times you will assist the regional Client Services teams to complete high priority projects/ initiatives.
• Due Diligence – You’ll conduct research and obtain document requirements for the initiation of onboarding, offboarding as well as remediation works. You’ll ensure correct data is set-up for the client in systems and application(s). With your high level of knowledge of Capital Markets business products as well as AML / KYC standards primarily in Europe and Canada, you’ll partner with peers and the Europe Financial Crimes Compliance team to deliver accurate information on AML requirements to ensure excellent client and employee experience. You will need to be able to quickly assess factors that affect the client’s AML risk rating / profile through research in order to make timely decisions and take appropriate action as necessary for high risk clients, while escalating any issues that require higher level decisions to the Team Leader and / or the Europe Financial Crimes Compliance team.

Who You Are

• You have a degree or diploma in Business Administration or Economics; Certified Anti-Money Laundering Specialist certificate (CAMS) is an asset.
• You can demonstrate knowledge and experience in AML / KYC for Capital Markets clients as well as Capital Markets infrastructure, applications, and businesses / products. Knowledge of EU AML / ATF requirements is preferred.
• You put our clients first. You focus on delivering a seamless and smooth client experience regardless of the complexity of the Capital Markets internal infrastructure. You have a strong sense of accountability when it comes to the client experience and end-to-end client onboarding processes. When required, you address conflicts and escalate client issues in a timely manner order to find the best solution for the client.
• You act like an owner. You enjoy investigating complex problems and making sense of information. You have strong problem solving skills, researching skills and high attention to detail and know how to deliver results in an environment that has numerous stakeholders.
• Your influence makes a difference. You know that relationships are the key to success and you can successfully influence individuals and communicate effectively at all levels of the organization. You can influence a team to reach performance metrics and service level agreements in an effective manner.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You have strong working experience with Microsoft Word, PowerPoint and Excel. Experience working with Fenergo and WorldCheck is an asset.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. You bring a can-do attitude with a passion for driving solutions and overcoming obstacles.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
  
  #LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St., 9th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Auditing, Business Effectiveness, Capital Markets, Client Onboarding, Client Service, Customer Experience (CX), Detail-Oriented, Strategic Initiative, Teamwork