Senior Technical Program Manager

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

PagerDuty is seeking a Senior Technical Program Manager to join our diverse, customer-focused team! As Senior Technical Program Manager, you will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, leading delivery, reporting status, and holding the bar on quality. This is an exciting opportunity as you will work with many teams in different domains (IT, Security, Finance, etc.) and also work effectively with engineers, engineering managers, product managers, customer service, marketing, and sales teams. The ideal candidate is someone with a strong technical background, excellent problem-solving ability and is passionate about managing large scale programs and projects!

This role is expected to come into our Toronto office 1 time per month.

Key Responsibilities:

• Lead IT program planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery.
• Analyze large data sets quickly to identify complex patterns and relationships resulting in practical solutions to real business problems.
• Anticipate bottlenecks, providing escalation management and making tradeoffs.
• Identify unstructured problems and drive technical and operational improvement, business strategies, and technical solutions across teams.
• Provide technical contribution working with cross-functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.
• Collaborate closely with cross-functional partners to drive iterative process improvements.
• Leverage tools and processes to improve productivity in support of the program.
• Communicate successes, schedules, priorities, issues and overall program health to all levels in the company.
• Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program.
• Drive program alignment on present and future outcomes that support company’s strategy.
• Manage program financials related to capitalization.
• Manage procurement processes related to the initiative.
• Creation and distribution of impactful automated reporting.

Basic qualifications:

• 7+ years of experience in Technical Program Management.
• Experience running IT programs, data programs, business applications, security or related programs.
• Experience doing department roadmap planning & reporting.

Preferred qualifications:

• Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.).
• Monday.com experience.
• Confidence leading and influencing.
• Experience with financial systems.

The base salary range for this position is 129,000 - 191,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace.

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer.