Fire Lead Service Technician

Johnson Controls, Inc.; Golden Horseshoe; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to creating smart, sustainable buildings. In this leadership role, you will oversee fire inspections and guide teams to ensure customer satisfaction and safety compliance. With a focus on employee development and productivity improvement, you will help drive growth in the Fire Service business. This position offers a collaborative environment where your ideas and contributions will be valued. Embrace the opportunity to make a significant impact while enjoying a comprehensive benefits package, including competitive salary and paid time off. Your future starts here!

Benefits

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package

Collaborative team environment

Dedication to safety through Zero Harm policy

Qualifications

• Minimum 5 years in the Fire Services industry.
• MASS Class D License required.
• Ability to analyze deficiencies and develop action plans.

Responsibilities

• Supervise fire alarm and sprinkler inspectors.
• Develop business strategies and implement action plans.
• Ensure compliance with safety procedures and corporate policies.

Skills

Leadership

Customer Satisfaction

Team Development

Safety Compliance

Analytical Skills

Education

High School Diploma or equivalent

College degree or equivalent work experience

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard — your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sick time — 10 days of vacation in the first year
• Comprehensive benefits package including 401K, medical, dental, and vision care — Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out! https://youtu.be/pdZMNrDJviY

What you will do

This position is responsible for providing vision, leadership, and direction for fire inspections in the local district office. Responsibilities include supervising fire alarm inspectors and sprinkler inspectors, developing business strategies, and implementing action plans to meet district objectives and drive profitable growth of the Fire Service business, including embracing company programs, identifying life safety deficiencies, and making recommendations.

How you will do it

Revenue Responsibility: Responsible for implementing plans, programs, and processes to meet and exceed growth objectives while maximizing market potential for Planned Service Agreements.

Customer Satisfaction: Assist in leading inspection teams to develop and maintain processes that deliver customer satisfaction through effective and timely inspections. Ensure contractual obligations are fulfilled promptly, aiming to enhance customer experience.

Productivity Improvement: Monitor district service productivity and seek ways to improve it. Assess manpower needs to support contractual obligations, including direct and subcontracted employees.

Employee Development: Identify team strengths and weaknesses, and develop plans to coach and develop each member to reach their potential. Work effectively within a matrix structure by maintaining open communication and resolving conflicts promptly and respectfully.

Safety Compliance: Support company and area safety initiatives. Observe daily operations to ensure safety procedures are followed and address any issues immediately. Ensure compliance with all corporate policies related to affirmative action and equal employment opportunities.

What we look for

• High School Diploma or equivalent
• College degree or equivalent work experience of 10 years — preferred
• Minimum 5 years in the Fire Services industry
• MASS Class D License
• Ability to analyze deficiencies and develop appropriate action plans
• Ability to work in a matrix environment, coach, develop teams, and address conflict
• Knowledge of accounting principles
• Proficiency with Microsoft Word, PowerPoint, and Excel