Bilingual Inside Sales Supervisor

Bilingual Inside Sales Supervisor

We are excited to present an opportunity for a Bilingual Inside Sales Supervisor in Kitchener, Ontario. This position is perfect for a spirited, bilingual (French and English) leader who seeks to significantly impact our inside sales strategies while supervising a dedicated team. The role is a hybrid position, melding the flexibility of remote work with essential in-office collaboration on Tuesdays, Wednesdays, and Thursdays. If you are a strategic thinker with robust experience in B2B sales, team leadership, and an in-depth understanding of salesforce.com, this role is your next career step!

Salary: $75,000.00 - $85,000.00 per year

Essential Duties and Responsibilities:

• Maintain and reinforce the corporate sales strategy and design with the Inside Sales Team.
• Establish and maintain a high level of customer satisfaction across all sales transactions.
• Educate and work with the Market Area Sales Manager to resolve escalated or unique customer service issues.
• Monitor activities and ensure team members meet or exceed sales call activity goals for new sales, lead generation, and contact productivity.
• Forecast hiring needs and recruit qualified candidates for available and upgraded Inside Sales Team positions.
• Facilitate ongoing formal and informal training and coaching sessions to Inside Sales Representatives.
• Encourage feedback and remain accessible to answer questions, provide direction, and offer assistance to your team when needed.
• Oversee the accurate maintenance of customer records for all customer interactions including prospect data, contracts, orders, and service machine documentation.
• Direct supervision of 6 full-time employees, fostering a team-oriented, supportive environment.

Minimum Position Qualifications:

• Bachelor's degree (accredited) in business or a related field, or High School Diploma/GED with four (4) years of relevant work experience.
• At least two (2) years of direct business-to-business sales experience.
• Fluent in both French and English with proficiency in written and spoken communication.
• Proven experience with Salesforce.com or similar CRM.
• Demonstrated ability to lead a team with integrity and effectiveness.

Preferred Qualifications:

• Experience in supervising sales teams within a hybrid remote work model.
• Expertise in crafting sales strategies that align with corporate goals.
• Strong organizational skills and the ability to multitask effectively.
• Excellent interpersonal skills to navigate customer and employee relations.
• An innovative problem-solver who can handle day-to-day operations as well as see the larger business context.

Skills:

• Strong leadership and people management skills.
• Creative thinking and strategic planning abilities.
• Comprehensive knowledge of sales and customer service best practices.
• Ability to communicate effectively and persuasively in both English and French.
• Technical proficiency with sales CRM software, particularly Salesforce.com.

Benefits:

• Competitive medical, dental, and vision insurance.
• Life Insurance and Short-Term Disability coverage.
• Stock Purchase Plan and company-matched RRSP contributions.
• Paid Vacation, Holidays, and Personal Days.
• Opportunities for professional growth and development.