RunReady Experience Coordinator

Run As You Are Inc; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

Run As You Are Inc is seeking a RunReady Experience Coordinator to enhance client experiences at their Vancouver location. This part-time role involves managing client interactions, supporting sales, and ensuring smooth studio operations. Ideal candidates are passionate about running, possess strong organizational skills, and have experience in customer service or sales.

Benefits

Bonus opportunities

40% Staff Discount on all regularly priced products

Access to brand Pro Deals and community partner discounts

Personal growth and opportunity within your community

Qualifications

• 1-2 years of experience in customer-facing or sales roles, ideally in health, fitness, or retail settings.
• Sales experience or a natural inclination toward promoting services.
• Strong organizational skills with a focus on administrative tasks.

Responsibilities

• Manage client experiences and support sales for RunReady services.
• Act as the first point of contact for guests and ensure a welcoming environment.
• Handle scheduling, billing, and client inquiries efficiently.

Skills

Customer Service

Sales

Organization

Communication

Job description

RunReady Part Time Vancouver, BC Starting at $18 CAD per hour

• Part time (16-24 hours / week), Saturday, Sunday + 1 weekday required

WHO WE ARE

RunReady, the running health brand, is advancing the sport through research, innovation, and education. Led by Physiotherapists, it studies the human body and running footwear to help people run healthier and perform better.

RunReady is part of a company that includes RunAsYouAre, a Vancouver-based specialty shop offering top footwear, apparel, and accessories. Since 2013, RunAsYouAre has supported the local running community through weekly runs and events.

RunReady has launched the RunReady Performance Program, a new running health service available exclusively at the RunAsYouAre West 4th Avenue shop.

THE ROLE

As the RunReady Experience Coordinator, you’ll own the entire client experience for RunReady’s services, offered exclusively at the RunAsYouAre West 4th Avenue shop. From booking appointments to creating an exceptional in-studio experience, you’ll guide clients through each step, working closely with the RunReady President to ensure smooth operations and a welcoming environment.

Your role includes managing client experiences, supporting sales, and handling studio administration to keep everything running efficiently. You’ll build strong relationships with clients, community partners, and local runners to drive bookings and service sales.

You’ll also collaborate with teams across Marketing, Brand, Operations, and Community to support the RunReady Performance Program and expand its reach through special programs and events.

KEY RESPONSIBILITIES

RunReady Studio Guest Experience | 40%

• Act as the first point of contact and host for guests coming in for RunReady service appointments. Creating a welcoming, attractive and health centred guest experience.
• Check in guests for appointments, orient them to the studio space, and ensure they feel comfortable and supported.
• Provide studio tours for new guests to familiarize them with the studio's offerings.
• Maintain the studio’s appearance, including ongoing housekeeping, supply management, and towel service.
• Address guest questions and concerns promptly and professionally to enhance their experience.
• Convert walk-ins and inquiries into booked appointments by effectively communicating the benefits of RunReady Performance Program services.
• Drive future client bookings through relationship building and follow up with first-time guests to encourage rebooking and ongoing service use.
• Support therapists by discussing and promoting follow through on the plan of care developed through the RunReady Performance Program.
• Collaborate with retail staff to cross-promote studio services with in-store products.
• Manage all scheduling, including new appointments, follow-ups, and cancellations, ensuring the calendar runs efficiently.
• Handle client billing and process insurance claims as required.
• Respond to client inquiries through phone, email, and other communication channels in a timely manner.
• Maintain accurate records of client interactions and studio operations.
• Ensure compliance with all health and safety protocols in the studio space.
• Participate in team meetings to provide feedback on studio operations and promotions and suggest improvements.

WHO YOU ARE

• A runner at heart - you are passionate about running, and want to share your knowledge and experience with others to expand our running community
• A connector - you love meeting new people and naturally create warm, welcoming environments for guests of all backgrounds.
• Authentic Sales Advocate – You are passionate about connecting guests with the right services to support their running journey and are comfortable having sales conversations that promote care plans with purpose and authenticity
• A great executor - you’re a pro at managing tasks, keeping organized and executing against a plan
• Fun and professional - you strike the right balance between professionalism and creating a fun, engaging experience for guests
• Organized and reliable - you manage multiple priorities effectively and handle administrative responsibilities accurately
• A team player - you communicate well and collaborate effectively with cross-functional teams.
• Adaptable -You thrive in dynamic environments and are comfortable adjusting to new challenges
• Passion for excellence and continuous improvement - you are always looking for opportunities and feedback on how you can grow and improve
• Humble confidence - you have the confidence to work independently, but you also know when to ask for help or guidance

POSITION REQUIREMENTS

• 1-2 years of experience in customer-facing or sales roles, ideally in health, fitness, or retail settings
• Sales experience or a natural inclination toward promoting services
• Strong organizational skills with a focus on administrative tasks
• Ability to meet the scheduling requirements of this position - 16-24 hours / week in person at our store studio, working Saturday, Sunday, and one weekday, with some occasional evening events
• Familiarity with physiotherapy, fitness services, or health-related industries is an asset

COMPENSATION

• Hourly rate starting at $18.00 / hour
• Bonus opportunities
• 40% Staff Discount on all regularly priced products
• Access to brand Pro Deals and community partner discounts
• Personal growth and opportunity within your community