Endpoint Systems Support Analyst, Scotiabank

Scotiabank; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Toronto seeks an IT Endpoint Systems Support Analyst to manage and support various endpoint environments. The role involves providing technical support, managing deployments, and ensuring security compliance. Join a diverse team committed to excellence and community engagement.

Benefits

Inclusive culture promoting diversity

Accessible workplace with accommodations

Opportunities for upskilling and development

Qualifications

• At least 3 years of experience in workstation support and help desk roles.
• Hands-on experience with Windows 10, Mac, Office 365, VDI, and related technologies.

Responsibilities

• Building and implementing Windows, Mac, and Mobile Endpoint hardware.
• Managing the deployment of Desktops, Laptops, VMs, and Mobile devices.
• Providing second-level support for hardware and software issues.

Skills

Troubleshooting

Communication

Prioritization

Education

Degree in Computer Science

Tools

Microsoft Endpoint Configuration Manager

JAMF

VMware

Active Directory

Job description

Requisition ID: 224014

Join a purpose-driven, results-oriented team committed to an inclusive and high-performing culture.

The Information Technology (IT) department manages the technology and computer infrastructure that supports Tangerine’s business systems. It focuses on End-User Technical Support, Desktop Management, Network Management, Mobile Management, Voice and Data Communications, Business and Web Applications, and Strategic Technical Planning.

The IT Endpoint Systems Support team is responsible for implementing, administering, and supporting Tangerine’s Endpoint Desktop, Laptop, Apple Mac, VDI, Mobile, and Executive Support environments. This includes providing second-level onsite and remote support for all Endpoint hardware/software across Tangerine sites. The analyst will analyze, filter, and resolve incidents/requests related to Desktops, Laptops, VMs, VDI, Mac, Mobile, network printers, and server applications. They will also be involved in compliance controls, software updates, security patches, audit controls, and maintaining the Business Continuity Plan (BCP). The role requires technical knowledge, analytical skills, and hands-on experience to maintain a secure, reliable, and optimized IT environment.

Key Responsibilities Include:

1. Building and implementing Windows, Mac, and Mobile Endpoint hardware, including software installation, configuration, and maintenance.
2. Managing the deployment of Desktops, Laptops, VMs, VDIs, Mobile devices, and network printers, including software rollouts, upgrades, patches, and service packs.
3. Managing Endpoint images for Microsoft Windows and Apple Mac using Microsoft Endpoint Configuration Manager and JAMF.
4. Using ServiceNow to respond to queries, analyze issues, and escalate problems.
5. Monitoring endpoint security, working with Cyber Security to manage security concerns.
6. Applying security updates and patches to address vulnerabilities.
7. Setting up new hires with necessary hardware and network configurations.
8. Providing second-level support for hardware and software issues.
9. Supporting infrastructure within Microsoft Windows, Mac, VMware environments using Configuration Manager, JAMF, and internal tools.
10. Managing VMWare VDI images used by the contact center.
11. Providing executive support for senior management, including procurement and support of mobile devices.
12. Supporting application deployment and updates across departments.
13. Identifying support trends and working with stakeholders to address them.
14. Delivering technical solutions on time and within budget.
15. Implementing process improvements to increase support efficiency.
16. Evaluating and testing new hardware and software with vendors.
17. Maintaining accurate inventories of hardware and software.
18. Performing internal moves and hardware refreshes.
19. Maintaining documentation for support procedures and network configurations.
20. Following all security policies and standards.

Required Skills and Qualifications:

• Degree or diploma in Computer Science or related field.
• At least 3 years of experience in workstation support and help desk roles.
• Hands-on experience with Windows 10, Mac, Office 365, VDI, and related technologies.
• Knowledge of Microsoft Endpoint Configuration Manager, JAMF, VMware, Active Directory, and networking basics.
• Strong troubleshooting and communication skills.
• Ability to prioritize tasks and work under pressure.

What’s in it for you?

• Inclusive culture promoting diversity, equity, and inclusion.
• Accessible workplace with accommodations.
• Opportunities for upskilling, development, and competitive benefits.
• Engagement in community programs and initiatives.

Work Location: Onsite in Toronto, Ontario, Canada.

Scotiabank is committed to an inclusive environment and provides accommodations during recruitment. Candidates must apply online. Only shortlisted candidates will be contacted.