Spare Parts Specialist

Andritz; Edmonton; On-site; CAD 45,000 - 70,000; Full time

Job summary

An innovative firm is looking for a Spare Parts Specialist to join their Log Handling Crane division in Edmonton. This role is pivotal in ensuring customer satisfaction through efficient order management and technical support. You will be responsible for coordinating spare part orders, generating quotes, and assisting with inventory management. If you are detail-oriented and have a knack for customer service, this position offers a fantastic opportunity to contribute to a company at the forefront of engineering technologies. Join a team that values passion and excellence in delivering solutions that shape the future.

Qualifications

• Experience in inside sales and manufacturing environments.
• Ability to read mechanical drawings and manage customer orders.

Responsibilities

• Generate quotes and sales orders in SAP as requested.
• Assist with shipping and receiving of spare parts.

Skills

Inside Sales Experience

Customer Order Management

Mechanical Drawing Interpretation

Attention to Detail

Effective Communication

Education

High School Diploma

Relevant Certification in Sales or Customer Service

Tools

SAP

Microsoft Office

CRM Software

Job description

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

ANDRITZ is seeking a Spare Parts Specialist to join their Log Handling Crane division team in Edmonton, AB. This position is responsible for coordinating and/or performing spare part orders from receipt to release, ensuring that customer requests are handled expeditiously and accurately. As a primary interface for our customers, the Spare Parts Specialist must act as a technical resource as required and be customer-focused.

Responsibilities may include, but are not limited to the following:

• Generate quotes, sales orders in SAP as requested via phone calls, MVRs and emails
• Generate purchase requisitions for 3rd party purchase orders
• Help review open purchase orders and expedite vendors when necessary
• Assist with Spare Part SAP accounting functions such as receiving on drop ship orders to prepare order files for customer invoicing
• Assist with shipping and receiving of spare parts
• Coordinate drop shipments from vendor to customer
• Assist with inventory
• Operate forklift as required

When selecting candidates, we will be looking for the following:

• Proven experience working inside sales and/or working in a manufacturing environment handling customer orders.
• Proficient with Microsoft Office.
• Working experience with SAP and CRM an asset.
• Mechanically oriented with sales and vendor management experience.
• Ability to read mechanical drawings and parts lists.
• Proven ability to understand and execute verbal instructions coupled with the ability to handle multiple tasks in an efficient and professional manner.
• Must be able to identify information by categorizing, estimating, recognizing differences or similarities, and detect changes in customer needs.
• Must have an attention to detail when compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Ability to project a positive, professional image to customers and vendors.
• Ability to communicate effectively, both orally and in writing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.