Senior Manager, Mobile Experience & Omni-Channel Services

Senior Manager, Mobile Experience & Omni-Channel Services

Location: Vancouver, BC, CA

Job Function: Facilities and Technical

BCLC exists to generate win-wins for the greater good.

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world. Motivated and guided by our social purpose, everything we do must benefit the greater good.

We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.

This is a 18 Months, Full Time opportunity.

Expected Salary Range: $123,334.00 - $154,169.00 - $192,710.00

JOB SUMMARY
The Senior Manager, Mobile Experience & Omni Services is responsible for leading BCLC’s mobile strategy. This highly collaborative role requires aligning overarching enterprise strategies with the specific needs of individual channels and applications. The Senior Manager must balance broader enterprise objectives with channel-specific experiences, managed by respective product managers.

KEY ACCOUNTABILITIES

• Defines and leads the mobile and microsite (non-PlayNow websites) strategy, aligning with our corporate vision for a Digital Future.
• Contributes significantly to defining the long-term strategic roadmap for enterprise services that support both channel-specific and omni-channel experiences.
• Develops comprehensive business plans to execute the mobile and microsite strategy, clearly articulating benefit realization and supporting decisions with business analysis.
• Establishes overarching design principles (player, business, and architecture) required to implement our mobile strategy across a complex ecosystem.
• Participates in strategic planning, aligning efforts with organizational imperatives, and leveraging cross-functional capabilities for system-wide benefits.
• Oversees enterprise account services that enable mobile experiences across BCLC’s ecosystem of player-facing apps.
• Negotiates and manages vendor and maintenance contracts to ensure optimal terms and deliverables.
• Manages significant budgets for operating, capital and direct costs. Oversees an operational budget, develops and manages business case investments for new initiatives/expenditures, and makes high-impact financial decisions aligned with the organization's strategic goals.
• Exemplifies leadership behaviours that support engagement of staff such as practicing meaningful recognition, inspiring a shared vision, communicating with staff regularly, coaching/mentoring others, conducting performance conversations, and supporting culture and change management initiatives.
• Fosters strong, productive, and positive relationships with key cross-functional stakeholders within BCLC, Service Partner senior management and external stakeholders, fostering cross-channel opportunities and strategic partnerships to prioritize, communicate, and manage the development of player-facing enterprise solutions.
• Acts as a delegate for their Director as required.

QUALIFICATIONS

• A Bachelor’s degree in a business discipline such as business administration;
• 7 to 8 years related progressive experience in product management, with at least 5 years at the management level;
• Experience developing and executing complex, enterprise-wide strategies;
• Experience in managing business relationships with vendors, suppliers, and internal stakeholders with a track record of proactively resolving issues through the management and elimination of risk.

KNOWLEDGE & TECHNICAL SKILLS

• Advanced knowledge of principles, concepts, practices, techniques and tools in the areas of project management;
• Demonstrated ability to analyze complex business situations, develop solutions, evaluate outcomes, and readjust solutions for improvement;
• Experience working in a highly regulated environment;
• Excellent strategic orientation with an ability to find innovative yet practical strategies to achieve goals and to link several strategies into a unified, future-focused plan;
• Strong working knowledge of third-party vendor contracts and maintenance agreements;
• Strong technical background and experience with systems development, quality assurance best practices and hardware technology;
• Advanced technical writing skills, and able to write reports and document procedures;
• Experienced with Microsoft Office Suite: Word, Excel, Outlook, etc.

COMPETENCIES

• Advanced business acumen with a results-oriented focus;
• Exceptional time management and multi-tasking skills;
• Highly self-motivated; assumes personal ownership and accountability with ability to work effectively in ambiguous situations;
• Ability to lead cross-functional teams, influence business practices, and build buy-in;
• Excellent interpersonal skills with both internal and external stakeholders;
• Ability to inspire the creation of innovative, high-impact strategies that lead the organization to new levels of performance and an ability to communicate insights in an effective manner to many stakeholder groups;
• Excellent problem solving and analytical thinking/innovation;
• Ability to influence or gain acceptance of others through written and oral communication methods, including presentations.

What’s in it for you

• Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement.
• We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week.
• Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning.

However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong.

All candidates must be at least 19 years of age and legally eligible to work in Canada.