Information Technology Support Specialist - Tier 1

JD Sports Canada; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading sports-fashion retail company is seeking an Information Technology Support Specialist to provide technical support and ensure smooth IT operations. The role involves troubleshooting issues, managing support tickets, and collaborating with teams. Ideal for entry-level candidates with a passion for technology.

Qualifications

• Minimum of 1 year of technical customer service experience.
• Experience with IT support ticketing systems.

Responsibilities

• Provide technical support to internal stakeholders.
• Troubleshoot Microsoft Applications and Windows Operating Systems.
• Manage support tickets and prioritize tasks.

Skills

Problem-Solving

Multitasking

Education

High School Diploma

Tools

IT Support Ticketing Systems

Job description

Information Technology Support Specialist - Tier 1

Schedule : Monday to Friday, 10 : 30 AM – 6 : 30 PM PST

The Team :

JD Sports is a sports-fashion retail company aiming to inspire the emerging generation of globally minded consumers through the universal culture of sport, music, and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With expanding retail stores across Canada, we focus on developing talent that enhances our inclusive and diverse work culture. JD sets the global standard for retail experience by delivering the world’s most authentic brands to the market, emphasizing a premium retail environment and store experience.

About the role :

The Tier 1 IT Support role involves supporting day-to-day operational IT issues across the business.

Responsibilities :

• Provide technical support to internal stakeholders, ensuring the smooth operation of computers, network devices, and printers.
• Respond promptly to service requests and issues.
• Manage support tickets and prioritize tasks to meet deadlines.
• Troubleshoot Microsoft Applications and Windows Operating Systems.
• Resolve complaints and issues, liaising with stakeholders for effective solutions.
• Build relationships with departments, vendors, and suppliers for effective communication.
• Maintain an IT asset register and manage hardware / software inventory.
• Collaborate with the IT team on projects and provide on-call support as needed.

Job Requirements :

• Minimum of 1 year of technical customer service experience (preferred).
• High School Diploma or equivalent.
• Experience with IT support ticketing systems.
• Strong problem-solving skills related to computers and web-based issues.
• Ability to work independently and as part of a team.
• Excellent multitasking and workload prioritization skills.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Analyst and Information Technology
• Retail

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